PetSmart

PetSmart LLC

About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.
• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.
• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking
• Check Doggie Day Camp availability
• Make & manage PetsHotel reservations
• Tailor the app experience to your entire pet family with personalized offers & content
With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

Ratings and reviews

I'm having similar issues as others. Clicking on an item to order I consistently get "Oops something went wrong. Try again later". Or if I click on a category, I get a blank page. This is a good way to turn off customers and force them to a competitor's site. Update 5/25/24 - app is still unusable! Will not pull up searched items, still getting "oops" message, and even if you pick a category, you get a blank screen. Please FIX the app!!!! Just updated the app; still not working.

I like the app. I wish there were more ways to save, though. They offer a lot of online purchasing coupons, but I use in-store 99% of the time. However, the more u purchase items and use ur member ID, the more money you save. It does add up and I've jad $6-9 off my purchase for dog food whc8h is $65-85 so doesn't hurt! Anything helps in this economy.

Update: 4/2/24 - the glitch has been fixed and the app is great again. The one thing I wish it had though, is an option to scan a barcode for a price. The only thing I dont like aside from the app being a bit slow, is that it glitches every time I go back to the app after doing something else on my phone. The loading paw and the page will blink repeatedly and won't fully load for at least 5-10 seconds. It's really annoying when the screen keeps flashing in your eyes like that.