John Sousa
This app fails to do the most basic functions you would expect out of an airline app. Never able to load boarding pass and had to request a paper copy. Checking in took five tries as it would reset my information. I changed seats and despite it confirmed the change it never occured and I was in the original seat. It doesn't matter when/how you try to use the app it is completely unreliable.
22 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
Horrible whoever is in charge of this app should be fired it never works. Retrieving a boarding pass is impossible. Obtaining updated information following a layover won't happen. You be dependent on a physical boarding pass and electronic boards. It will not verify my email address.. and really contributed to a negative flying experience lam less likely to use this airline due to the inconvenience and difficulties of the app.It was tried with various internet connections in 3 countries.
15 people found this review helpful
Ky
Absolutely terrible. A complete disgrace. The two things you want to be able to do is check on flight updates and load your boarding passes. It cannot do either task. All the app can do is charge you more for completely stupid upgrades. Aeromexico utterly sucks as a whole. I'm shocked we didn't die in a fiery crash. It's like... Oh God I dunno. I suggest looking up lots of reviews. I will definitely avoid ever using them again if I can.
39 people found this review helpful