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The bank is amazing, I've used it for years but the app just refuses to let me sign in randomly for hours or even days at a time. I try to sign in and it just says "unable to sign in, try again later" I don't even do anything to affect my sign in but it still does it. I also wish there was a weekly or monthly spending limit and you can't use any more money for that time period. Also I have it on auto update so that's not the issue. edit: if you open it with your phone sideways it crashes 💀
7 people found this review helpful

Jennifer Watts
The app is mostly okay, but the app sends notifications for transactions that can be wrong. I got a negative balance notice which prompted me to log in and call to understand why when it was positive, and I was told that sometimes happens because the system estimates what your balance might be. math is absolute. I was blown off when I asked if it was being addressed by their IT since it is a known issue. I've never heard of a bank that doesn't care if there are problems with accuracy.
5 people found this review helpful

Rebecca
Worst banking app I've dealt with. Even with my fingerprint login, it requires me to enter a code sent via text message every single login. The app doesn't show pending debit card transactions. The "available balance" doesn't update with pending transactions. This is really hard to keep track of, I use the app instead of a check register! The old Global app was way better. The app looks fancy, but it's a pain.
19 people found this review helpful
Global Federal Credit Union
May 11, 2023
Hi Rebecca, we appreciate your feedback and will send it to the appropriate team for review. We are aware that these issues with multi-factor authentication are occurring for some members and are actively working to fix them. We apologize for any inconvenience this causes you.