ARRIS SURFboard® Manager

VANTIVA USA LLC

About this app

The ARRIS SURFboard® Manager app is being updated to SURFboard Central - https://play.google.com/store/apps/details?id=com.arris.sbc

SURFboard Central will help you get the most of your device with new features, new UI and new experiences.

We are excited to have our new and current customers shift over to SURFboard Central and have worked to make the transition as easy as possible.
For our SBG8300/SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 customers:

New customers - please start with SURFboard Central App for onboarding and managing your device.
If you already completed onboarding, no worries - you will be prompted to seamlessly transfer all your information to the new App.
Existing customers - with this update, you will be prompted to launch SURFboard Central that will seamlessly transfer your existing configuration and settings to the new App.

For our legacy device users: SBR-AC3200P / SBR-AC1900P / SBR-AC1200P / SBX-AC1200P
Stay Tuned - we will be updating our Mobile Application to support these devices.
For now, please continue to use the ARRIS SURFboard® Manager App to manage and configure your devices.

Ratings and reviews

All the reviews are right. Garbage! I bought a brand new Arris combo and set it up through the default login. It works wonderfully. I wanted this app to mess around with settings and get the most out of it. Hoping this app would have a little more to it than the defualt browser settings. I could connect to it at all. It would just freeze up and made my phone act up like I had a virus. Had for all of 2 minutes and uninstalled. Don't waste you time or storage.

If you scan the qr code you must still have the default wifi router and password. If you rename either you need to manually input this information. You also need to be sure you are on your 2.4ghz network. 5ghz will not work. Even said all this the app is limited. I can't get a true representation of actual connected devices to show up in the app even though they are connected to the router. Tech support says it's the app. I periodically check but still no update. I contacted them months ago!

I had a really bad review for you guys, like it wouldn't even fit in the box but I've come to my senses just to say your customer support and connectivity for product holders can use a major increase to get more router and modem. System issues cordially handled. I feel like I've wasted an abundant amount of time just trying to get a hold of someone we're just trying to gain access to our modem name and password we have the product but no way to use it.

What’s new

This App updates provides an option for SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 users to be migrated to our new SURFboard Central App seamlessly. Just launch this app and follow the instructions. All your configuration and settings will be copied over so you can enjoy the benefits of the new app!
Stay tuned - all remaining gateways will soon be supported.
Legacy users can still use this Application and return from SURFboard Central if preferred.
This update includes bug fixes.