![](https://play-lh.googleusercontent.com/a-/ALV-UjWfvwsg6CbpHhetpnXcbSLu1ny46BW5qYO6oLS5hDzs56V6cPNR=s32)
Katie Cronce
Brightside has been really helpful. I used a different app/service previously, but they didn't work with insurance. The ability to use my insurance and work with providers on my phone or computer from where I'm comfortable has been a game changer for my mental health. I also love that you're not immediately paired with a provider. You get to look at profiles and work with someone you feel comfortable with.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVaryhW8ERzbh7ATabPDF4-7t-N-XEA0dDFcIb0u9zNT2_70-R9=s32)
Melody O
The psychiatrists and therapists are good depending on who you have, and it is fairly easy to switch, however Brightside basically harasses you if you don't set your appointments in the perfect timeframe. The minimum you can see a therapist is once a month and the closer you get to the end of the month, you get emails vaguely threatening your membership. It's definitely a commitment but it's good if you just need something simple. Also hard to cancel.
![](https://play-lh.googleusercontent.com/a/ACg8ocI1QikvYyvHBatoKjkCZHYujG_HKsLtd7S3--A_zafhDchE6Q=s32-mo)
Lauren Sternhagen
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I was matched quickly with counseling but both times I attempted the match was poor. The first counselor did not want to move forward feeling at a disadvantage using the virtual format and the 2nd had never used the service and unprepared for my session. Both sessions began 10 minutes late. Lessons are voiced by what sounds like a woman conjured in a lab to sound soothing which isn't soothing. Once you listen to a video it seems you can't re watch. Guided meditation is rushed. App terrible.
16 people found this review helpful
Brightside Health Inc
November 20, 2023
Thank you for your honest review. We're actively working on a new feature to allow switching of providers or therapists to ensure patients can find an ideal match. In the meantime, please reach out to us directly at support@brightside.com or call us at 415-360-3348 so we can ensure we assign you to the providers best suited for your needs.