
K “Google account” H
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The points are not adding correctly. I called the Philippine call center purgatory and they were no help. I emailed and they give inaccurate information. I visit Cinnabon 4-6 times per week. My points are not accumulating for in store visits nor when I send an email with a picture of the receipt. They store your credit card when you purchase in app, and you don't have the option to delete it. These problems only began with the new app update. I hate it and will be deleting soon.
5 people found this review helpful

Beatriz Cardenas
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After latest update, I got kicked out and I can't log back in. I also don't like that once you open the reward to use in store, you have a certain amount of time to use it (i.e 10 minutes to show employee). After that, it's gone for good. Tried to redeem my birthday reward, the Cinnabon I went to didn't have small cups so they wouldn't let me get it, and because I had the code open and ready to use, I lost my birthday reward as I had 10 minutes to use it. EDIT: deleted the app.
1 person found this review helpful

Quinn N
Inefficient design: can't redeem more than 1 reward within a short timeframe. There's no Cinnabon near home for me, so I had to drive a ways away to reach the nearest one. I wish to make that long drive count. Unfortunately, the app only let me redeem 1 reward. Nothing I did, such as closing and reopening the app, or restarting my phone, helped me redeem my other reward. I really don't want to leave with just one reward and have to make the long drive a second day just to redeem the 2nd reward.
11 people found this review helpful