My WM

Waste Management

About this app

The My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to:

Manage Payments

• Pay your bill
• Enroll in autopay or paperless billing
• View payment history
• Cancel scheduled payments

Keep Track of Pickups

• View pickup schedule
• Report a missed pickup
• Request an extra pickup
• View estimated pickup time
• View holiday schedule and weather alerts

Manage Your Service Account

• Manage/link multiple accounts
• Add/view payment methods
• Contact customer support
• Request a container repair

Edit your My WM Profile

• Edit profile settings
• Update your communication preferences
• Provide feedback
• See alerts for Reschedules, Service Delays & General Info

For Roll-Off Customers Only

• Request a roll-off pickup
• View roll-off history
• Copy/resubmit pickup requests
• Request a removal or relocation
• View roll-off history
• Edit or cancel a roll-off request

For get help or if you have questions, contact WM directly at [e-mail].

Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.

Ratings and reviews

It's just plain awful! The collectors are great, and I never had an issue with them, but their support side is a joke. I wasted 2 hours attempting to schedule an extra pickup just to give up in the end. No option on their website or app, and they were unable to help through chat and told me to call just to be looped around in a circle. It's like you're being punished for requesting services!

Even though I will continue to use the trash pickup service, I cannot in all honesty say I'm happy with it. My pick up days have been changed twice, with no notice. Which caused me to miss the pickup. My bill does not contain a complete breakdown. I can't go on the online site and view my entire account. Only what's due. And I'm being billed in between my quarterly billing cycle and have no idea what it's for. Trying to reach customer service is akin to pulling teeth with tweezers.

It takes far too long to speak with customer service. When you do get customer service reps, they normally never actually help. They seem to "forget" to set end dates on services, which are icur fees. After speaking with reps a number of times, I still can't see/access the services for my property through the app or online. My bills are processed, but then come back as "Not paid," and I have to process them again. All in all, this is a literal nightmare, hoping for a replacent company soon.

What’s new

Performance improvements and bug fixes.