Chris Armour
VERY basic app. The login works ok and allows biometric credential use well enough. You have to log in each and every time, even if you close the app by accident and reopen it a second later. There is no data available on plan coverage, so if you look up a claim, good luck figuring out if your share was calculated correctly. Claim data has no information about what the claim is for and why a decision was made. Just save yourself time and log in to the website. The info you need is there.
2 people found this review helpful
A Google user
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App has potential, but not all needed features are included yet. Doesn't list all copays. Right now, you can view your ID cards, co-pays, and how much of your deductible has been spent. Those seemed to work fine. To be useful, at a minimum it needs to also have the doctors search, EoB viewing, submit a claim in-app, plan documents, and the Vision Connect and LabCard IDs. To be a great app, it needs to include the rest of your personal features, such as the gym membership thing.
25 people found this review helpful
Hi Mech Aaron,
Thank you for this excellent feedback. We will be sure to pass this information along to our developers. We value you as a member and wanted to thank you for choosing GEHA.
Thank you – Social Care Team
Cory Shackelton
App is horrible. When it worked, it was fine. Then one day it stopped working, and I'm no longer able to log in. Tried clearing cache and data, force stopping, uninstalling and reinstalling and nothing works. It's broken. I contacted GEHA to let them know it wasn't working and their response was "there haven't been any reports about problems with the app." What did they think my email was? If I could give it zero stars, I would.
33 people found this review helpful