Mohamed Hegazy
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It doesn't even deserve the one star, the worst banking experience ever, this is the first time a bank upgrades its mobile banking app by rolling out a new one App without informing customers, over the sudden the old app stopped working and a new one needs to be downloaded without any prior notification, what a mess!!! The app itself is awful, toke several trials to pass the welcome screen, then after getting finally logged in, not able to enable biometric authentication as the form is very long
91 people found this review helpful
Yasmin Zakarya
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This is self sabotaging. You could not make sure that you have a fully working app before stopp the old one?! Update : It finally worked but it takes forever to load. The interface is not easy or clean like the old one. It feels like a web page not an application. Also, what kind of font are you using? Seriously? .. Please look how CIB interface is clean n easy and mimic it if you can't build it yourself!
684 people found this review helpful
Mohammed Elabyad
Guys, if you really want to enhance and upgrade the user experience in the mobile app, you need to listen! Please take a note of the below for the future app releases: 1. App is visually enhanced, but dramatically SLOW! this mobile app is the slowest ever in the whole mobile industry! 2. You can't keep on reloading images from a server in the fixed tabs of the app, they need to be embedded in the app design itself. 3. BIOMETRIC VERIFICATION CAN'T BE THROUGH MOBILE SMS ONLY! A LOT OF USERS ABROAD
246 people found this review helpful