![](https://play-lh.googleusercontent.com/a/ACg8ocL-b7AzuzC47mYsOjZOAomBt-8zgnXgeqlYwy_2taJeutPnLg=s32-mo)
jay waters
Have series 5 watch almost a year now. It's beyond useless. Iv had so many issues with it from the second week onwards after I purchased it. It loses connection, only way to get it back on is to force stop and reconnect. Then ya have to do that the next day and the next and so on. I wouldn't mind doing that only for now it tracks my steps , at the end of the week when I'd like to look back and see how many I exactly did, all the data is gone. That's been happening for months.
3 people found this review helpful
Reflex-Active
June 4, 2024
Hi, can you please update to our latest release. Please contact us at customerservice@peershardy.co.uk if the issue persists. Thanks.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVS8UL0Q0i4k50sH7xnimo8517BDq-_not7J4Tb5yXkYliafaIi=s32)
André de Beer
The worst app ever. - Watch faces sometimes not visible. - When faces are visible and set to the watch it lasts a few hours and then back to the default face. - Sometimes connected, sometimes connecting to watch. - Intermittently sets to default settings. I've communicated with Reflex support: "A request for support has been created and assigned #001515 and with the subject line - Reflex 05S" Their reply was to get the latest firmware and latest app version, etc. which I have already done.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUDV-3D0TRguvcVzFJCrCiIRAKsraSRW_HtkEVpATvjWwNoeWv9=s32)
Catherine B
Received this as a gift so was very disappointed when I started having problems. Smart wake up kept re-setting itself (I prefer it turned off) and sleep was not recorded accurately (which makes me wonder how accurate steps/bpm are)Went through many emails with customer support and eventually sent it back for them to check. Got a watch returned, not sure if it's reconditioned or new, but I'm still having the same problem. Not impressed at all.
7 people found this review helpful
Reflex-Active
April 25, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at customerservice@peershardy.co.uk. Thank you.