
Tracey Talbot
The app doesn't work properly since the latest update a week or so ago. Every time I try to log in to set/disable the alarm, it either takes multiple attempts to get it to work, or it just times out constantly. This morning, I disabled the alarm 3 hours ago, and in the app's still showing as fully armed. Pointless to update an app's aesthetics at the expense of its functionality.
Sector Alarm Group
September 24, 2025
We're sorry to hear about your experience. Several factors can affect app speed and performance. We will arrange for one of our agents to contact you to further troubleshoot the issue. In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out to our customer support team.

Jorg Eichholz
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Keypad does not include/ display the number "zero" anymore. This renders the App useless. And yes, I did uninstall and reinstall the app, but the problem persists. @App Developers - Yes, your update fixed my problem! You're back to 5-star rating, also for your fast response and the efficient fix!
Sector Alarm Group
August 5, 2025
Hi Jorg,
Thank you for reporting the issue, and we sincerely apologize for the inconvenience it caused. We’ve just released version 3.55.1, which includes a fix for the virtual keypad problem you encountered. Please update to the latest version and let us know if the issue is resolved on your end.

Shane
the widgets for turning alarm off and on fast don't seem to work, always have to go into the app proper
Sector Alarm Group
August 11, 2025
Hi Shane, we're sorry to hear about the trouble with the widgets. Unfortunately, we’re unable to find your customer profile to contact you regarding troubleshooting. Please contact our customer service team so we can look into it further and help resolve the problem.