PerfectServe - Clinical Collab

PerfectServe Unite

About this app

PerfectServe Clinical Collaboration is an enterprise cloud-based communications platform built specifically for healthcare. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform.

Note: You must have an account enabled on PerfectServe Clinical Collaboration before you can use this application.

Main functions of our offering include:

• Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients.

• Reliable Messaging: PerfectServe Clinical Collaboration provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. PerfectServe Clinical Collaboration detects when a user’s device has data connectivity issues, and routes the message accordingly based on a user’s network conditions and availability.

• Directory Integration: PerfectServe Clinical Collaboration is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure.

• Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow.

• On Call Scheduling: PerfectServe Clinical Collaboration has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms.

• Phone System Integration: PerfectServe Clinical Collaboration integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain. Make and receive calls on your Android device using VoIP as an extension of the hospital phone platform.

• Clinical Integration: PerfectServe Clinical Collaboration provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR.

• Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.

Ratings and reviews

Update/3.36.0 became available in the Play store in 10/24/2023 (though it says updated on 10/20/2023), this far appears to have solved the problem. When it works, the app works well, and this is the first time it has failed for me in many years of use. Nonetheless, multiple weeks of not working on the stock version of the world's most used mobile OS just shouldn't happen with an app designed for/marketed to work. It was not a secret that Android 14 and the Pixel 8 were going to be released.

Needs work. Volume adjustment does not work properly on Pixel 10; full blast or nothing. Also, I miss many pages because it fails to give an audible alert. Delayed notifications for missed pages also doesn't work, ensuring that I miss more pages.

This app worked great when my organization first adopted it. Over the past month or two, it's only been good enough to use as a telemessenger. When trying to speak to someone within the organization, you can o ly hear every other syllable of the conversation between you two.

What’s new

The Enterprise Login, Account Selection and Password screens will now have a Back button added to them. For organizations that leverage PFC, with this release they will now have the ability to message patients and their family members in a group message. Additionally, clinicians will be able to click the participant icon in the top-right corner of a PFC thread to view the patient and any associated family members involved in the conversation.