
Jeremy Hoon
Bracelet disconnects everyday and sometimes won't connect. The app doesn't appear on my list to prevent it from sleeping. The app keeps telling me No Internet Connection when my phone is connected to wifi. Time zone is correct. Great idea but very buggy. I see others have had the same problem. I'd expect the developers to fix the problem by now. All they do is tell people to contact support. Just fix the problem in the updates. My partner doesn't even try to get theirs to connect anymore.
3 people found this review helpful
TOTWOO FASHION TECHNOLOGY CO., LIMITED
July 17, 2025
Hello, we are very sorry to cause you trouble! We have urgently reported the problems you mentioned, such as disconnection, inability to connect, abnormal network prompts under Wi-Fi, etc. to the technical team for key investigation, and will do our best to fix them in subsequent updates. Thank you for your feedback.

James Sabre
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My bf's bracelet works fully. Mine, on the other hand, does not. I can send stuff to him, but when he sends it to me, nothing. No vibration, no light, not even an app notification. I spent 4 hours trying to troubleshoot and came up empty-handed. Even customer support stopped responding. We're thinking of returning mine and getting a different one, but with the cost, we might just go for a full refund and return. If we could afford it, i would have gotten the Bond Touch bracelets.
2 people found this review helpful
TOTWOO FASHION TECHNOLOGY CO., LIMITED
June 25, 2025
"We sincerely apologize for the inconvenience caused!
Please email your phone model and device details to:
totwoo_developer@totwoo.com
Our lead engineer will personally handle your case.
We completely understand if you've lost confidence, but we truly hope for one last opportunity to make things right."

Kim Gullion
The app started off fine for the first couple of months. My spouse and send messages often. We loved it when we would reach a new "level" of love. The app has been stuck on "Tin love" for a couple of months now and is not letting us reach new levels. I think the whole concept of the bracelet is nice, but if it doesn't work, then that's where it gets frustrating. Please fix this bug issue!
5 people found this review helpful
TOTWOO FASHION TECHNOLOGY CO., LIMITED
August 7, 2025
Hello, please send a screenshot of your APP problem page and the mobile phone number bound to the APP to the email address yujingyao@totwoo.com, and we will resolve it for you as soon as possible.