
Vlada Ivkovic
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As a security bridge between a phone and a kid’s watch, it’s unacceptable for the app to randomly log out silently. My child was forced to leave the safe zone, and I didn’t receive any notification about it. Absolutely not recommendable, both the app and the watch are unreliable. UPDATE: Based on their generic reply, it’s pretty clear that they’re completely unreliable.
3 people found this review helpful
tclconnecthk
February 11, 2026
Dear user, thank you for your suggestions and feedback. We apologize for the inconvenience. To help us fix it quickly, please:
Ensure the app is not closed or restricted by the phone’s battery saver.
Confirm the watch has good network coverage.
Enable all notifications for the TCL Connect app.

Dragan Kovacevic
This has to be one of the worst apps I have ever had on my phone. As of a few days ago I can't log in, can't track my kid, when he goes out, there is no support that I'm aware of, that I can contact about the issue. Terrible, just terrible.
2 people found this review helpful
tclconnecthk
February 11, 2026
Dear user, thank you very much for your feedback. We apologize for any inconvenience this may cause. We will consider your suggestions and user experience as important considerations for optimizing future versions.If necessary, you can contact the hotline center. The hotline number can be found on the TCL official website or the TCL Connect app.

Kendon Saunders
i like the app but one thing i don't like about it is that it doesn't show the data balance and how much you and other people are using as well as show you how much you have left before you have to get a new plan if these features get added the experience would feel better
tclconnecthk
February 3, 2026
Dear user, thank you very much for your feedback. We apologize for any inconvenience this may cause. We will consider your suggestions and user experience as important considerations for optimizing future versions.If necessary, you can contact the hotline center. The hotline number can be found on the TCL official website or the TCL Connect app.