UBS Access: Secure login

UBS AG

About this app

With the UBS Access App you can log in to E-Eanking and the Mobile Banking App easily and securely. The UBS Access App also allows you to confirm new payees and online purchases made using credit or prepaid card, and it informs you about security-related events.
1. Log in easily to Digital Banking
- E-Banking: Open the login page, scan the QR code with the Access App, enter your PIN or use biometrics and you’ll be immediately and securely logged in to E-Banking.
- Mobile Banking: Launch the Mobile Banking App and select “Access App” as the login method. Afterwards, you can easily and securely log in using a PIN or biometrics.
2. Approve online payments securely
- When you make online payments by credit or prepaid card, you will receive a push notification and can simply confirm the payment.
- The highest standards in security reduce the risk of fraud.
3. Confirm new payees
- Unblock the Access App with a PIN or using biometrics, check payees and approve payments.
4. Receive security messages
- Receive information concerning security-related events such as changes to your security settings or contact details.
Using the UBS Access App is this secure:
- A PIN of your choice protects the Access App – even if you lose your smartphone.
- The Access App always checks the security of your smartphone before you log in to Digital Banking.
- The security code for the login is calculated automatically and transferred directly to UBS. Data transmission is protected by multi-level security.
- The Access App is always up-to-date and offers optimum protection.
- Set up biometrics to log in more easily and to confirm new payees.
UBS Switzerland AG and other non-US affiliated companies of UBS Group AG only make the use of the UBS Access App (“App”) available to existing clients of UBS Switzerland AG and of other non-US affiliated companies of UBS Group AG. Other persons are not permitted to use the App. The App is not intended for US persons nor persons domiciled in Australia. The provision of the App for download in Google Play does not constitute a solicitation, offer or recommendation to enter into any transaction, nor is it to be understood as a solicitation or offer to establish a client relationship between the person who downloads the App and UBS Switzerland AG or other non-US affiliated companies of UBS Group AG.
Requirements:
Banking relationship at UBS Switzerland AG, UBS Europe SE (Germany, Italy) or UBS AG (Hong Kong, Singapore) with Digital Banking contract: For activation, you will need a mobile number stored in Digital Banking for security messages. Enter this mobile number in the profile of your Mobile Banking App: Tap on your name and go to "Phone". You can also do this in E-Banking via your profile: In "My contact details" click on the pencil symbol and then "Phone numbers". Please enter your phone number without the initial 0 and modify the country code if you do not have a Swiss mobile number.
Banking relationship at UBS Europe SE (UK, France, Monaco or Luxembourg): For activation, you will need a saved mobile number. Please contact your client advisor to set this up.
Banking relationship at UBS Europe SE (Jersey) with a "Digital Banking" contract: For activation, you will need an Access Card with card reader or an Access Card Display.
The range of functions may differ depending on the country.
We hope you will enjoy using the UBS Access App. We look forward to receiving your feedback and your rating in Google Play.

Ratings and reviews

It's ridiculous how poorly this app works. It won't work with my mobile phone (Android 10), but only my tablet. It constantly lies and tells me there's no connectivity. Presumably it means the UBS servers are completely unstable; my internet isn't down. When it fails, it just says "Error" with no error code or other info useful in troubleshooting. Oh, and the UI is clean and lovely. But who cares when the app itself is such garbage!?

I have accounts with several banks, and UBS has, by FAR, the least intuitive UI I've ever encountered. Simple things like setting up automatic payments to credit cards is, AFAICT, impossible. Menus are hidden. It's so much of a nightmare that I am switching to Post Finance for a better e-banking experience.

UBS should keep an eye to these people managing this app. I made earlier the update and the app doesn't even open. A black screen. I hope is not a scam and everything is fine with my savings. Maybe moving in another bank is not bad idea now I think.. 2024 and the same exactly problems remain unsolved. I entered multiple times to the app and it just kept throwing me away. Suisse intelligence?? Cmon. Make it easy like other banks. Halifax I have and eurobank it's easier Suisse superbrains..

What's new

Small improvements and bug fixes. Your digital security is very important to us. Therefore, we will soon only support Android versions 10 and above.