VIP Access

Symantec VIP

About this app

Symantec VIP Access helps protect your online accounts and transactions by using a strong authentication process when you sign in to your VIP-enabled accounts.

• Strong authentication: Provides strong, two-factor authentication when logging into your VIP-enabled accounts.
• QR/App Code: Scan a QR Code to generate site-specific security codes for strong two-factor authentication to your favorite websites or to migrate credentials to a new device.

Use VIP Access at participating organizations such as E*TRADE, Facebook, Google, or any one of the hundreds of sites within the VIP Network: https://vip.symantec.com

Features
Strong Authentication

VIP Access adds strong authentication to your normal login in one of the following ways:
• Dynamically generate a one-time use security code on your mobile device. Use that code along with your username and password.
• Receive a push notification on your mobile device that you approve as authentication. If your organization requires you to define an additional device authentication mechanism to meet the security requirements, you are prompted for the additional local authentication such as PIN, pattern, password, or fingerprint.
• Enter a challenge number on your mobile device that you receive during authentication. The challenge number proves that you are physically present during authentication.
• Use fingerprint or your security code in a push notification to authenticate yourself on your mobile device.

Note: Fingerprint authentication requires that your mobile device is fingerprint capable and that you have registered a fingerprint on the device.

The strong authentication method you use depends on the method implemented by your participating organization.

You can generate a security code even if you do not have a network or mobile connection.

VIP Access is compatible with Android-based smart watches running Wear OS.

QR/App Codes

• Scan a QR Code at participating organizations such as Google, Facebook, Amazon, and more to generate a security code every 30 seconds to securely sign in. Enter this security code along with your password to add strong authentication to your favorite websites.
• Generate a QR code to migrate a VIP Access credential to a new mobile device.

Be sure to read the VIP End User Agreement after downloading VIP Access: https://docs.broadcom.com/doc/end-user-agreement-english

Ratings and reviews

Most recent update is clunky, if you use the Token and the Wallet Authenticators, the widgets for the tokens do not refresh correctly. The code on the home screen is not the same when you click into it. Causing a lot of "invalid codes" even though the app shows the code. This is happening to other users as well, not just me. Can't replicate it on demand though as their is no pattern to it. On close and restart their is a chance it won't load with the correct code displayed.

On first launch, the app displays an error stating that there was a problem registering the app, which I can't get past. The error message offers an email address to message for help. I did so, and included plenty of detail on my configuration. After a week, there has been no response -- not even an auto-reply stating that they received my inquiry. Wasting the user's time by asking them to email nonexistent support just adds insult to injury.

The app is fine, it does what it needs to do. it would be beneficial to have the option to change the time the code switches over. or just have it switch over every 15 seconds, 30 seconds is long period as a medical professional signing multiple prescriptions per day; it is very cumbersome to wait 30 seconds in between.

What’s new

This update has the following new features:
• See the location of the app that sent you a VIP Access Push notification
• Manage all your credentials in one place
• Bug fixes