My Water+

Primo Brands Corporation

About this app

Staying hydrated at home or office has never been easier than with the My Water + app from Primo Water. You can now manage your bottled water delivery service anytime, anywhere. We offer a diverse portfolio  of bottled water brands, flavored water, sparkling water, enhanced water, 3 and 5 gallon, and case packs formats. You can also check out our assortment of coffee, tea, and hot chocolate. Have all your favorite beverages delivered right to your door!


Manage your account like a boss!

Key Features:

* Edit deliveries, add extra delivery, add delivery notes
* View past deliveries or update your recurring delivery
* Add or remove products to recurring or one-time orders
* Manage your billing details, view past invoices, order history
* Make payments, update payment methods, and opt-in for autopay
* Manage multiple accounts and update personal information
* Request equipment service like dispenser cleaning
* Explore our varied products selection and our newest promos & offers
* Create a wish list or even mark the products you like as Favorites
* Contact our customer care team right from the app via email or phone


Some of our great tasting brands across the U.S. and Canada are Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, The Mountain Valley, Mount Olympus, Sierra Springs, Sparkletts, Vermont Pure, Primo Water Purified (Primo Pure) and Alkaline (Primo Plus).

Ratings and reviews

Disaster. After more than 2 years with little to no issue, I'm beginning to wonder if this is another company recently purchased by private equity and is being stripped for parts. Deliveries aren't showing up, despite the automated notifications still being sent to me the day before and the day of the delivery, saying to be ready by having my empties placed outside. Support has been completely unresponsive. I will likely be cancelling soon unless something drastic happens to improve things.

it's not great. We dont use it often except to keep track of upcoming deliveries. It's generally okay about notifying when our delivery is on the way. Lately it has been prompting me about updating the app but it can't install said update. Tried everything on my device as far as troubleshooting and concluded it must be an issue with the app update itself.

App WAS great. However, over the last week it would not work and would not update. After multiple attempts, I put in a help thing, but got no response. I uninstalled the app today, and tried reinstalling it again 4 times. Each time it failed, said unable to install. Hopefully the website still works, or I'm going to be making several calls to customer service.

What’s new

Bug fixes and performance improvements