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Bugs bugs bugs. The app confuses mobile numbers with user IDs. Can't create a new shipment. It is a pain 😥 to setup. So many bugs like it rejects perfectly valid phone numbers as invalid. The bugs prevented me from setting it up. After I spent six hours trying to setup a shipment, I ended up deleting the app. Even the support facility is unusable. There is no phone support for anything including to set up a shipment the source of Aramex's income. There is no way to contact anybody.
64 people found this review helpful
Aliyah Lift
This is an absolutely miserable app. I've tried about 10 times to set up an account - even uninstalled/reinstalled it a few times - but still don't have an account. The company is horrible too. I cannot made an account online. It redirects to an 404 type page. The phone calls are disconnected before they ring. I hate that our books were shipped through this delivery agent.
14 people found this review helpful
Aramex International LLC
January 12, 2023
Hello, we apologize for the inconvenience. We request that you share your shipment details at GlobalCareCenter@aramex.com and we will definitely look into it.
Sara Smith
Buggy. I keep getting notifications that something is being delivered, but they're old orders that were delivered up to and including a year ago. The notifications are constant and annoying since they're not accurate. I've had 6 in the past minute! As well, it shows orders that were sent out by me as not delivered even though they were a long time ago. Live tracking doesn't work either. The delivery crew showed up early, while the app still had them 90 minutes away at their warehouse.
82 people found this review helpful
Aramex International LLC
December 7, 2020
Hello Sara, we appreciate your feedback and we are sorry your experience did not match your expectations. We are always here to support, please send us more details to (appsupport@aramex.com) and will make sure to solve issue ASAP. Thanks.