Andrew C
I needed to purchase 2 all-day passes for same-day use. I went through the whole process and pressed the button to complete the transaction and all I was presented with was an error. I tried the transaction again, same error. No passes were added to my account. I had to purchase the passes with cash at the station. Days later the passes finally showed up and my card had been charged twice. Even better, Valley Metro refuses to refund passes even when errors cause duplicate transactions.
23 people found this review helpful
Susan Bates
Problem on the app... when you purchase a ride once activated there is no longer a bar code to showing so when transferring to another bus I cannot scan the bar code and the bus drivers REFUSE to acknowledge that the app shows the fare activated and will not let me ride. They said because there is no bar code to scan they cannot prove it's activated EVEN THOUGH the app clearly shows activated date and time and expiration date and time with a digital countdown showing time running out.
8 people found this review helpful
We're happy to help! If you purchase a 1-Ride pass, it is valid only for a single trip on one bus or light rail train. Once the QR code is scanned, it no longer shows because it is not valid for another trip. If you plan to ride more than once a day, we recommend purchasing a 1-Day pass, which can be scanned as needed throughout the day.
Abrar Alam
Great app. I only have 2 requests: 1. Allow saving routes, stops, Home, and Work information while logged in, so that it doesn't have to be added every time.. 2. Every once in a while, the saved routes get deleted and no routes can be viewed. Only workaround seems to be clearing all app data and restarting the app. Would be nice if this can addressed. Keep up the good work guys!
33 people found this review helpful