PostNord: Track & Send Parcels

PostNord Group AB

About this app

Keeping track of parcels with PostNord’s app is simple. Create an account in the app and have your parcels added automatically, and much more:
• Track PostNord parcels, both those you receive and those you send
• Pick up parcels without a paper slip.
• Share parcels with others so they pick them up for you.
• Don’t miss any parcels updates with notifications.
• Choose how you want your home deliveries in Sweden and Finland.
• Manage and sign up for Modtagerflex in Denmark.
• Find service points, mail boxes and parcel boxes.
• Open parcel boxes
• Search for postal codes.
• Chat with customer service in Denmark.
• Buy postage in Sweden and Denmark.

Ratings and reviews

App itself seems to work decently but the PostNord delivery process is a mess: a link sent via email and text message was supposed to enable changing the delivery but just led to a page confirming in person delivery for the next day without possibility to change anything. Now the main page of the app is showing BOTH estimated delivery for TOMORROW and "your parcel will be delivered today"! Also the parcel is taking at least 27 hours from their nearest delivery station just 60km.distance from me!

Poor UX. Location in delivery info is not clickable. Even not possible to copy text. You have Find Locations screen, but it is poorly integrated. Doesnt suggest locations with pending deliveries. And entering own address only lets you see see a specific point, removing nearby points from the map. Correct way to implement: clicking address in delivery info takes you directly to that location in Find Locations screen.

works most of the time until PostNord decides that a package shouldn't give notifications and instead you get a physical letter about import fees, with zero warning as to why it couldn't be handled in the app. The same goes for paying import fees through the app. Sometimes, it works. Sometimes, it doesn't.

What’s new

New
• When buying postage in the app we are now using our own checkout solution. This will provide the user with an easier and more reliable experience.