Yulia K
After 4+ years, nothing ever works as it should. Currently, every claim opens to a blank page. Only shows the last month of claims without an option to scroll down for more (have to filter as a workaround). Messages are neither a chat nor a messaging service: tell you to wait up to an hour for each response, but if you don't respond within minutes, will drop the conversation and good luck with the next guy. Can't even avoid them and go directly to plan's site as they are the assigned concierge.
2 people found this review helpful
Accolade, Inc.
10 July 2024
Hi Yulia, we addressed some of these issues with our latest release. Please upgrade to version 11.5.0 or higher and you should be good to go. Sorry for any inconvenience this may have caused you.
Grace Manning
- Flag inappropriate
- Show review history
This app reflects the terrible medical system in the US. "In-network" providers via their search functions are often not actually in network. And their "accepting new patients" filter also doesn't accurately depict providers that are accepting new patients. Everything you click on takes you to an external webpage outside of the app. Edit: they keep calling to get this review taken down. Not happening. Fix the app. All providers I actually got to interact with aren't the problem.
14 people found this review helpful
Accolade, Inc.
30 April 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at AccoladeMobile@accolade.com. Thank you.
Røbyn Reed
This app worked wonderfully for me in the beginning, with the only noticed issue being that, on occasion, messages would duplicate (but a refresh always fixed it). Now, after an update or two, I have so many issues! Constantly prompted to set up my PIN, which has always been set up. When messaging the support team, the keyboard now displays over what I am writing. Opening the app from notifications only causes it to time out. And although it's not a functionality issue, I miss having dark mode.
14 people found this review helpful
Accolade, Inc.
05 July 2023
Hi Robyn, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at AccoladeMobile@accolade.com so we can gather more information. Thank you.