R W
Paid for subscription (monthly 199 local gb) , after 1st month... It says I've run out of data (and the 199gb allowance is gone? What happened to the $7.90/ mth plan?) It's too confusing with the base plan etc. I just want a fuss free sim card that works and i can use data without too many convoluted permutations. I use less than 10gb per month so it's just ridiculous that I've run out of data. The base data says it's only 0.2gb. That is 200mb... Who pays 7.90 for 200mb?
4 people found this review helpful
M1 Limited
15 October 2024
Hi R W. It’s lovely to hear that you have signed up Maxx SIM-only Plan! If you need further assistance, your query will be best discussed with the designated team at 1693. Just press option 2 for Maxx. The team is available between 9am – 9pm daily. Your support is much appreciated! - Sam
Norzanahlyawati Binte Mohamad Adnan
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Had subscribed for 3 lines for Maxx under recurring, one for myself & another 2 lines for my daughters. Recurring was under 2 different cards for my daughters & I. But one of my daughter's line was renewed under the card that was registered under my line. Very upset with this kind of billing. When called in to 1693, to make sure they billed & uplift my subscription, up till now, it have not been done yet. The maxx app is also bad.. can do nothing with it. Haizzz
2 people found this review helpful
M1 Limited
17 October 2024
We're sorry to hear of your experience. For Maxx plan, you can reach out to Maxx customer service at 1693, mention “Maxx” when prompted, and you’ll be directed to an available officer. They are ready to help you from 9am to 9pm every day. Thanks! - Sam
Ben Chan
As there are three numbers under my care, I added all numbers into the app. However quite frequently I need to re-enter the number and get the OTP. No issue for the number I use for myself. Another two numbers are used by my kids, once it got logout, I need to re-enter the numbers again
M1 Limited
11 October 2024
It’s lovely to hear that you have signed up Maxx SIM-only Plan! Your query will be best discussed with the designated team at 1693. Just press option 2 for Maxx. The team is available between 9am – 9pm daily. Your support is much appreciated! - Sam