![](https://play-lh.googleusercontent.com/a-/ALV-UjW5Idakbpcf_4Zz2M5lxPeoNuKBwIk40mzw451LXcZygJzbxSG8FQ=s32)
Dwight Palacious
This app doesn't work, period! Tried multiple devices on both IOS and Android, and still never worked. We were able to register and accept the invitation for our home but it would just load at that point and continue to load anytime we opened the app. I tried reaching out to Rently prior to this review but over a week and no reply. It's obviously apparent based on other reviews that they don't care. Chaulk it up as a loss and accept you'll never be able to program your lock using the subpar app.
11 people found this review helpful
Thanks for the feedback, we value your input and we'll work to resolve this for you! Please reach out to support@rentlykeyless.com so that we can follow up!
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
App NEVER works! This app never works. it dies after each update. I tried ti launch it tonight and it tells me i have no access login and logout but since the app won't function, guess what can't do that at all. uninstall reinstall for lime the 6th or 7th time just to change or add an access code. Yet our slum Lords swear this app works for everyone else, complete and utter bs. thanks Rently for a completely inferior product.
16 people found this review helpful
Thanks for the feedback, we sincerely apologize for your experience. Please reach out to support@rentlykeyless.com and we will work to resolve this!
![](https://play-lh.googleusercontent.com/a-/ALV-UjVMql3w5twB7NoR_cDPqvyunB2AEbFQ_dUJtNcksjAa2iBlhcJH=s32)
Krystal Fields
App flat out doesn't work. Multiple reinstalls. Right next to lock. Wifi and location enabled and working fine. Won't even load to accept invitation from landlord or register. Clearly by the negative reviews this has been a problem for over a year and Rently just doesn't care to fix it.
9 people found this review helpful
Thanks for the feedback, we value your input! We'll work to resolve this for you -- please reach out to support@rentlykeyless.com so that we can follow up!