![](https://play-lh.googleusercontent.com/a-/ALV-UjUrMF5DcP2kas6gPUfwvoyywIra1mtZs2wmej4Ng3zjpw82N1P4=s32)
Laurel Van Woerkom
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I wish I had read the reviews before purchasing this app. I used it for three months and then believed I had canceled the subscription. I realized today that they've been charging me $40/month for almost a year, but I wasn't aware, because the subscription doesn't show up in Google Play or in their app. When you click 'manage subscription' you just get help results for how to cancel the subscription in the app store. Honestly, this is super shady and messed up.
12 people found this review helpful
Hi! My name is Kate, and I’m the Head of Support at Luvly. I’m sorry to hear about your experience. Please reach out to us at support@luvly.care with “Luvly for Kate” in the subject line so I can personally handle your case and assist you in getting the refund. Looking forward to resolving this for you!
![](https://play-lh.googleusercontent.com/a/ACg8ocL32b6djgp8DEZnJWWMsffQj11USoA2oYxlFa5lPgalpwmT-w=s32-mo)
Paige Haggard
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This app isn't free. To get anything, you have to commit to a payment plan. After reading the response, I created account and literally only one exercise doesn't require me committing to a payment plan. Giving me a trial month doesn't count as being a free. Also if I have to contact support to figure out how to make it free, it's not really free.
5 people found this review helpful
Hey there! We want to make it clear that we never pressure you into paying for Luvly. You can always access it for free by simply closing the subscription banner (you'll spot an "x" icon there). If you need a hand with this, don't hesitate to reach out to us at support@luvly.care, and we'll be more than happy to assist you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjU9fzn6-hnTyByJoyhYaAg4OYdp_MlOYWBMVtSYSZt1AoSh_DkA=s32)
charu V
this app is defrauding people by charging them subscription fees despite having cancelled the service. I had cancelled their subscription via app. they replied saying I may have something on the web app which in itself seems fraudulent. I should be able to see subscriptions everywhere. but I checked there as well and there was nothing active. yet they have been charging me for over 7 months fraudulently and refuse to refund .
5 people found this review helpful
Hello! We're sorry for the misunderstanding. Please get in touch with us at support@luvly.care, with "Luvly.Review" as the subject of the email and a screenshot of this review so we can identify you and assist with the issue you're facing. Looking forward to hearing from you!