MBNA Mobile App

Lloyds Banking Group PLC

About this app

New to our app?
At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app.

Account management stuff
• Log on quickly and securely with your fingerprint
• Manage your account – check balances and pending payments
• Pay in cheques
• Easily transfer money and make payments to UK and international accounts
• View your PIN or request a new one
• Easily request a new card, report lost or stolen cards, freeze them and order replacements
• Quickly find and view transactions and statements
• Update your contact details
You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.

Getting started
It’s quick and easy. You’ll need:
• The phone number that you’ve registered with us
• An MBNA credit card

Keeping you safe online
We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with.

How we’ll contact you
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from MBNA. Be wary of any message that differs from this – it could be a scam.

Important information
Your phone’s signal and functionality may affect your service. Terms and conditions apply.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Fingerprint Logon requires a compatible mobile running Android 6.0 or higher and may not work on some tablets.

Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services.

Credit is available, subject to status, to UK residents aged 18 or over.

Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.

Ratings and reviews

I quite like this app. It is mostly easy to use with the majority of information I require in an easily accessible place. Customer services are helpful. My only gripe is that the clarity of offer end dates is not so easy to view/find. Aside from that, I recommend this app.

Biometrics suddenly stopped working. Turned biometrics off and on, nothing. Updated app, nothing, turned the biometrics off and on again, nothing. Deleted and reinstalled app, nothing. Turned biometrics on and off yet again, nothing. The app no longer deciding to accept my biometrics yet all other apps accept my fingerprint and so does my phone.

Edit: Today I complained to MBNA and they reset my app information on their server. I have now been able to reinstall the app. App update notified by Google Play Store failed to install on Pixel 7. Tried deleting cache, then also user information. Still failed so I uninstalled the app completely and restarted my phone. Tried to reinstall from scratch and it downloads but still fails to install, so now I don't have access to the MBNA app at all. No problems with any other app updates.

What's new

We’ve fixed some bugs and made performance enhancements, to make our app even better for you.

We’re also working on more improvements to the app, so watch this space for updates.