Bank of Scotland Mobile App

40K reviews
Content rating
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About this app

New to our app?
Packed with features to help you make smart everyday banking decisions, our app helps you stay on top your money – wherever you are.

With our app you can
• Log on quickly and securely with your fingerprint
• Manage your account – check balances and pending payments
• Set up Direct Debits and Standing Orders
• Pay in cheques
• Easily transfer money and make payments to UK and international accounts
• Get your Travel Money delivered for free to your home or local branch
• Set up spending alerts
• Check your PIN or request a new one
• Easily request a new card, report lost or stolen cards, freeze them and order replacements
• Quickly find and view transactions and statements
• Update your contact details

You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.

Getting started
You’ll need
• The phone number that you’ve registered with us
• A Bank of Scotland UK personal account
• An Internet Banking username, password and memorable information

Keeping you safe online
We use the latest online security measures to protect your money, your personal information and your privacy.

How we’ll contact you
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any text messages we send you will come from BANKOFSCOT. Be aware of any message that differs from this – it could be a scam.

Important information
Your phone’s signal and functionality may affect your service. Terms and conditions apply.

You must not download, install, use or distribute our Mobile Banking apps in the following countries: North Korea; Syria; Sudan; Iran; Cuba and any other country subject to UK, US or EU technology export prohibitions.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Everyday Offers is available to Bank of Scotland current account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

Fingerprint Logon requires a compatible mobile running Android 6.0 or higher and may not work on some tablets.

Save the Change® is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Updated on
Mar 7, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted
40K reviews
Olly Skinner
February 20, 2023
Transaction confirmations don't work! If I try to make a card payment, the approval screen only appears if the app is NOT already open when I make the payment. And for this latest payment it's sending push messages asking me to confirm if the transaction is genuine, but the message leads... nowhere. And there's nowhere on the app to 'find' this screen either, so I'm stuck in a pointless loop where the transaction gets declined EVEN THO I've approved it (?!), and I can't confirm it to try again
2 people found this review helpful
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Robert Garden
February 27, 2023
The only problems I have noticed are that it stops working and logs me out sometimes and but people who have rated this app think it could be a lot better & have had other problems with this app and at the moment I just use it for basic banking and don't really pay attention to the notifications and i think i can use it too invest with ISA account and others but not used them yet & i don't think this app lets people back up data but not sure what it means and i don't pay attention to the rest.
1 person found this review helpful
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Archie JSR Whitelaw
February 25, 2023
This is first time that I have used an online Banking App and have found it straight forward to use, as I was expecting difficulties. Still experiencing some difficulties when using the biometric log-in, but apart from this teething problem everything is straightforward 👍🏻 🤗
1 person found this review helpful
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What's new

In this update we’ve squashed some bugs and made performance improvements, to make our app even better for you.