This app used to be great and for the past 2 weeks I have been unable to go past the authentication stage. This is really frustrating. I need this fixed immediately. *UPDATE* The app will now go past the authentication stage, but will not let me sign in. I put in all my details and it simply says app failed to launch. Clearly still a problem with the app. This is extremely infuriating.
I have never had a problem with this app and use it daily to help control my finances. Great experience. Can see all my accounts with ease and have been using it for years. Don't know what I'd do without it. Easy to make track payments, manage account, transfers, etc.
At last the App is back & working. This app hasn't worked since 19th August. Can't get past authentication just freezes. I used to use it every day. Would have thought with all the reviews this would have been sorted by now.
The app is great for showing your balance but has an auto scroll to the savings section. When you are only wanting to check your main account balance or check the outgoing the auto scroll will change to the savinging causing having to come out of that and then back into what you where in. This get frustrating that a simple task take twice the time. If I wanted to check my savinging I would scroll to this section when needed.
Emailed 5 times , phoned 3 times, they claim it will not be fixed until the next update but they can't say when that will be. 3 weeks to fix an app. A bank should not have this level of incompetence. If they are struggling to know how to fix something technical in this day and age maybe they should just stick to having staff in a branch and stay away from stuff they don't understand. Maybe they should employ qualified IT professionals to deal with the problem instead of leaving it to one of the branch managers cousin's friends "that knows about computers" to fix it.
Feature rich, and relatively easy to use, the design is clean, and maintains focus on what matters - your accounts and the transactions. Whilst there is still scope for improvement, this app does the basic things much better than most other banking apps I have used.
This update contains a fix for the issue some customers have had logging in to the app.
Simple is fee-free online banking that helps you easily budget and save.