JWC FM Pro

Jio Platforms Limited

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JWC FM Pro is an enterprise grade Facility Management Product, Powered by JPW(Jio Partner World). The product is tailor made for Jio World Center(JWC), Mumbai, which is India's largest Convention and Exhibition Center. It is an end-to-end Facility Management platform that simplifies complex operations, improves efficiencies in processes, aids cost reduction and provides business insights for better decisioning. The product is a mobile first, ticket execution and a field force solution. It is strongly integrated with SAP to manage the tickets, identify problem details and provide detailed business insights. It caters to preventive and breakdown tickets and empowers technicians on timely closure of the tickets. It also provides SLA management, Offline control and live tracking of call/issue status.

Functional Capabilities provided to JWC are:

Empowerment of JWC Maintenance Team

•Mobile Solution for Technicians and Supervisors
•On Time-Quality Service
•Full visibility of all open tickets along with their SLA
•Audit Management
•Dashboard to view status of all tickets

Creation of Business Insights

•Establish transparency and accuracy in ticket execution process
•Digitizing processes like PTW for audit purpose
•NHQ and Supervisor View: Real-time business dashboard for aggregated status on WO Status
•Problem Details section to record issue type and reasons

Major capabilities of the product consists of the following:

1. Mobile based ticket Execution
2. Real Time Notification
3. Location and Issue Details Dashboard for technicians
4. Digital Permit to Work(PTW) Management
5. Product Validation through Serial number scanning
6. Issue Closure Workflow
7. Photograph capture
8. OTP based call closure
9. Live tracking of Call Status
10. Analytics and Reporting

Product Modules:

1. Maintenance Management and Tracking
2. Preventive Scheduling
3. Field Force Enablement
4. Digital Permit to Work
5. Business Insights