BoldDesk

Syncfusion

Kuhusu programu hii

BoldDesk inategemea wingu, programu ya kisasa ya dawati la usaidizi iliyoundwa kuwezesha anuwai ya shughuli za usaidizi kwa wateja. Unaweza kupanga maombi ya usaidizi, kushirikiana na wateja na wachezaji wenza, kurekebisha kazi zinazorudiwa kiotomatiki, na kuboresha hali ya jumla ya matumizi ya wateja.

Programu ya simu ya mkononi ya BoldDesk ni mfumo unaotumika sana wa kukata tikiti unaokuruhusu kushughulikia tikiti kwa urahisi na vipengele sawa na toleo lako la wavuti.


Dhibiti maombi yako yote ya usaidizi, badilisha barua pepe ziwe tiketi, badilisha ugavi wa tikiti kiotomatiki, badilisha fomu za usaidizi upendavyo, weka SLA yako mwenyewe, na uchapishe makala za kukusaidia kwa bidhaa zako.

Tatua tikiti kwa ufanisi zaidi kwa kuigawanya katika majukumu madogo na kuwagawia mawakala tofauti.

Mfumo huu wa uwekaji tikiti angavu unaangazia hali ya matumizi iliyoboreshwa ili kutoa huduma kwa wateja bila mshono.

Tunajitahidi kila wakati kuboresha matumizi yako na programu ya simu ya mkononi ya BoldDesk.

Vipengele vipya

Next/Previous ticket navigation
Navigate tickets directly from the details page with new Next and Previous buttons, making it faster and easier to review multiple tickets.

Support for add participants in chat conversations
Add Participants support is now available in the mobile app! This allows you to include additional users in chat conversations for easier collaboration.

Edit & delete support is now available for Telegram chat conversations, allowing you to make changes anytime, anywhere!