AGL

AGL Energy

About this app

Managing your AGL account is easier than ever with the AGL app. Check your usage, view your history, pay your bills and get help from our dedicated support team – all in one place. Now with all-new features and support for AGL internet and mobile customers.

ENERGY INSIGHTS
* Manage your household energy with up-to-date data for all of your services
* Scroll through current and past billing periods
* Enter your own meter reads for updated bill projections.

HASSLE-FREE BILLING·
* Quickly check your account balance and make payments on the go
* View and download all your energy bills
* Always know when your next bill is due.

BATTERY DASHBOARD
* Track your solar battery activity and AGL Virtual Power Plant events
* Monitor your battery charge levels with weekly and daily views
* Drill down into your battery usage, solar, and grid activity in one simple, interactive chart (Excludes VPP trial customers in Adelaide who had their battery installed before 27 September 2019).

AGL INTERNET & MOBILE
* View your mobile and nbn™ connection and plan information
* Check your account balance, make payments and download bills
* Monitor your mobile data usage
* Get help and support on the spot.

ACCOUNT MANAGEMENT & SUPPORT
* Easily switch between multiple properties
* Update and save your preferred payment methods
* Get connected to an AGL representative and message in real time.

Ratings and reviews

Would rate it higher as it has very useful features like usage and bill updates but the actual billing is a bit hit and miss. Tried to set up direct debit and it seems to reference old linked account when confirming in app even after changing the account I want it paid from. Managing direct debit shows the correct updated account after it opens in browser. Also it didn't Autopay on the due date, or reflect a paid status (needs 2 days) shares a confirmation number after doing it manually.

It looks great and is easy to navigate. But doesn't give you notifications of bills due, or released bills. Bills are confusing to read and aren't always accurate. I have to rely on text messages and emails when a bill is overdue, even though all notifications are on. Bill smoothing is confusing, and isn't specified clearly in the app (it just appears as a normal bill). Could definitely be easier

Confusing app. Unclear, unintuitive interface. Balances don't match up to bills I receive from AGL. All I need is the current month's balance and the total balance brought forward (if in credit, because heaven forbid we miss a bill in debit, I might start sending them overdue notices). Instead, I get an email with my account balance and an app that doesn't show that balance but lots of individual daily balances.

What's new

This update includes performance improvements, changes to contact details and new telco offers.