
George Mason
I used this app. A year ago and it worked ok. It had some errors but I was able to video chat. Two weeks ago I set up a visit no problem. 15 minutes before the visit, I couldn't log in! On the login page, the facility list has to load before the email address and password can be entered. This list did not load and I missed my visit! The facility and GTL are pointing fingers at each other and I am in the middle! I lost $8.00. some people have lost more! What is going on!
4 people found this review helpful

Pritti
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Let me start over..After multiple attempts, I was finally able to visit my husband! Except for 2 problems...I couldn't see him and the headphones did not stop the echoes! The entire screen was black the whole time!! I didn't want to close out the app and go back because I didn't want the visit to end. He said that he could see me so I'm going to try this 1 last time
84 people found this review helpful

Leslie Prince (Les)
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THESE APPS STINK! For 2years I've had the same issue! We're both pixilated. Our videos get dropped. I have to hold perfectly still or our video gets shut out, or I can't see him, but I can see my picture and vice versa. Our sound is staticy & robotic. We spend more time trying to fix our video than actual conversation! I wish the IDOC could find a better app to be used. IDK how many times I have to update a rating. I have commented at least 3 different times in 2 years. I'm done w/y'all
238 people found this review helpful