There is a website called GlobalTel. it makes you think they are part of Global Tel Link and they are not . It says you can pay $45.00 a month to receive unlimited calls from your loved one. They sell you a local number to the facility to get a cheaper rate for your calls. You still have to set up an account with GTL. GlobalTel is a total scam. I was able to contact my bank and had them do a chargeback because you cannot get a hold of anyone in CS at GlobalTel to help you
GTL fees and costs are too expensive. Connectivity is usually very bad. Mostly whenever we email them with techinical problems we don't hear back from them. Getting a refund or credit for bad connections is rare. The jail passes the problem back to GTL and the beat goes on. At the end of their recording for phone calls GTL says " Thank you for using GTL". As if there's a choice.
This is the worst app ever!!! You need to save your messages every 5 seconds before the app just closes and completes erases your draft. It's a totally archaic app equivalent to MSDos in 1996; it's 2017! Additionally, this company charges astronomical fees for messaging and phone calls but unfortunately, it's the only company available for CO DOC calls. Often times it takes days for my husband to receive my messages and the phone calls are "dropped" consistently. Good luck trying to get anyone to help you with customer service; the people hired for assistance when you call in are all very rude and unknowledgeable. I've submitted a complaint to Visa/MasterCard/Discover regarding their transaction fees and their policies. If you have a choice DO NOT download this crappy app.!!!!
The app, like the Connect Network website, is clunky and often doesn't work. In order to register from the UK I still had to enter a US zip code and phone number as it wouldn't accept UK postcodes and numbers. Took me 20 attempts before I could register. App has many login issues and often just doesn't load up properly. Frustrating to use- but it's easy enough for them to take your money. It could be such a useful tool for staying in touch but there are too many glitches. Google shouldn't allow it in the Play store until they have a functioning product.
The app is slow, the website is slow, and the people are RUDE when you call. I asked to speak to a supervisor and was placed on hold for 10 mins then thr music stoped and another 10 minutes of silence and the call ended. I gave these people my money to recieve a phone call and my call was dropped!
Sometimes i don't get messages till 1 or 2 days later.you guys put a note in the message box saying emojies wont be sent it wont go away so i can type a message
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