ConnectNetwork by GTL

GTL ES

About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.




Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.



• Create and Manage your ConnectNetwork Account


• Make Payments and Deposits for ConnectNetwork services, such as:



o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)


o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method


• Messaging (Email)



o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply

Ratings and reviews

They said early morning that they were doing an update. Well, I never had a problem with this app before yesterday. As of 10/20/24, I have so many problems with this app. It allowed me to put in my pin. Got to send one message, then here comes the problem again. It constantly circles and says, wait one moment. Or it won't let me in at all. It does this on and off. We just reconnected, and this is what I get. Fix the buggy app. Don't do any more updates. That's the problem. My credits are gone.

they honestly make things more complicated than they have to. I wanted to closeout one number on my AdvancedPay account so I could add the balance to the other because the one number wasnt approved, but they just kept saying the funds are connected to the number blah blah blah. if it weren't the only way approved to get calls from the state correctional facility, I would delete it.

I can put $$ on for calls and receive them without any issues. However, I don't have the ability to do emails and I was told by a CST svc rep who barely spoke a language I could understand to uninstall and reinstall. I did this a couple times to no avail. Its heartbreaking when they are on lockdown and emails are the only way to communicate and it's a total failure.

What’s new

Bug fixes and improvements