I am very irritated up until a few days ago i was able to add money on my kids dads phone and put money on his books now the same cards ive been using to do that keeps declining. Not sure what the problem is but please get it fixed....
Idk what's up with this app but I've been sending money to my man for the last 3 yrs with no problems until now. When I try to send money it declines the transaction for no reason. I'm using the same card I've used for yrs and i just put money in the account so that's not the issue. This is total bullshit!!! Its not right that our loved ones are going without cuz this stupid app can't function the way it's supposed to. Get it together. Damn!!!
App has a slow reaction time and will say a charge was placed but take you back to the payment screen promoting you to think payment was unsuccessful but that's not the case. In turn card is changed twice.
I downloaded the app deleted it and downloaded it again, it will not let me add an inmate. I would like to continue to use the app because so far its seeming to make life easier when it comes to my boyfriend being incarcerated. Please fix.
I hate this app ; every time I tried to login it says login failed. So how am I supposed too send money if this app don't work . They need to go back to J-Pay app never had any problems with J-Pay. Y'all need to fix this mess . Smdh
Hi Megan A. And Kay I was having same issue I deleted app and downloaded again and it worked perfect
Minor bug fixes