ConnectNetwork by GTL

GTL ES

About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.




Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.



• Create and Manage your ConnectNetwork Account


• Make Payments and Deposits for ConnectNetwork services, such as:



o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)


o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method


• Messaging (Email)



o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply

Ratings and reviews

When you try to message somebody, it won't let you message anyone in your contacts. Then when you try to add a contact to the message, it won't let you choose a state or a facility, all you can click on is select. I can't message anyone. It's a worthless app. I've tried uninstalling the app and reinstalling it, and I've tried doing it online, nothing works.

I'd give it a 0 if I could. I can't get the app to let me sign in! I can sign in on my computer and check emails but not on my phone! The phone would be nice to get notifications of when I receive an email from my son, which you don't get on the computer. Really sucks! I can't rate anything else on the app because it won't let me in. It doesn't come up and say 'wrong password, etc.' It just keeps coming back to the sign-in screen and asks for my password then fingerprint repeatedly. Frustrating!

This app is full of false advertising! None of the features that you see are actually available, and when you call customer service, you get lied to about the app "updating". The only thing you can do is send and receive messages, if the inmate has credits on their end, because even though it says that you can buy credits for them, you really can't. Oh and according to Customer Service, that's part of the update that apparently is happening in some sort of time paradox, because it's been ages!

What’s new

Bug fixes and improvements