ConnectNetwork by GTL

9.34K reviews
Content rating
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About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.

• Create and Manage your ConnectNetwork Account

• Make Payments and Deposits for ConnectNetwork services, such as:

o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)

o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method

• Messaging (Email)

o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply
Updated on
Dec 22, 2021

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
9.34K reviews
Annie Turness
August 21, 2022
This app sucks and what make it worse is not having another choice. When signing in,, there's a box to check to save my information but it doesn't. If it's having issues downloading a message or photo (which happens ALOT) you have to sit there and wait for that wheel to stop spinning before you can do anything else..which could take up to 10 minutes. There's no way to stop it and move on. Just makes a frustrating situation more frustrating.
74 people found this review helpful
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Miss Wallace
November 28, 2022
It was working fine in the beginning but now it's a tad bit glitchy. When I try to login, it takes forever to sign in. I've uninstalled and re downloaded it atleast 3 times. It's definitely a headache. Also, sometimes when trying to add a card, I have to enter the information atleast 4 to 5 times before it saves it.
2 people found this review helpful
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A Google user
March 16, 2020
I had this 3 years ago and it worked fine that first year, then suddenly it crashed. It's been 2 years and I still can't get it to work. Now if I tap the app, onscreen is the message: Unfortunately Connect Network GTL has stopped. I can't get the app to open. I tried clearing its data and cache, but it has no improvement.The staff has tried to help me, but still did no good. It should be simple to operate!!!
65 people found this review helpful
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What's new

Fix for not seeing messages in the sent folder.