Up until about a week ago, it worked fine. Some features didn't work, like adding an inmate, but now I can't add money or even see what on the account.
Used to function perfectly until about three weeks ago. I have tried all day to log in from both mobile app and from desktop website, but both just freeze and say unable to process request, try again later. I would suggest you get it fixed immediately GTL before family and friends of inmates begin to petition their governors and other elected officials to get involved and switch to another, more reliable service. There is a huge population of us who can make our voices heard!
I've tried on two phone now, but still the same. I'm not able to add inmates. When I select the area that should have a drop down menu for state and facility, no drop down menu shows. It just selects the state area, but no menu. Same for facility area. Going online doesn't help either. I have a facility added, but it doesn't recognize that facility. I tried removing the facility, then readd it, but the system still doesn't register this facility, so I get no options to add inmates. Setting up these accounts have been nothing short of complete pain in the backside. No account creation emails, took 4 times to get email. Just seems sloppy development all the way around.
I think this app is ok. It could be better if they added the option to add funds to the commissary account or trust fund. I was having trouble with it, but now it is working.
Helps you stay connected? YA RIGHT. this app is a joke. So is the website. Pathetic!! It's hard enough to have someone you love and miss dearly incarcerated...but not being able to fund your account cause it won't log you in, won't load, won't do ANYTHING....even harder!
It worked great till this week. Unable to login no support to help resolve issue doesn't respond to emails and phone customer service tells you to email. So my inmate goes without because they don't help in what is already a traumatic situation for family not incarcerated. Reliable secure is the least you can expect for the 30 a month in fees they get when you could pay!
Video attachments now available (select facilities), performance enhancements and bug fixes.
Transfer money from your mobile device with Western Union in the United States.
Transform paper checks into eChecks, print checks, receive payments on the move.