Everytime I add money it charges my card multiple times and when I call for assistance they cant help me. Worst support EVER! I used to be able to send pics and now all of a sudden it's not even an option anymore. Very disappointed in the support assistance.

The support you have for anything is trash! It signed me out and won't take my PW! I have tried to reset my PW and guess what no email! Why do we have to call in for everything I swear your a joke company you don't give a dam about anything you take ppls money and don't help when your apps or anything mess up! So just bc ppl are in jail they suffer right! Tragic this is the worst app and company on any market! Complete utter trash!

Worst site ever been trying to get someone from this site to help me get into my acct. For almost 3 weeks nd still cannot use acct did what I was asked to do nd still no help

Won't let me log in! Went to reset my password and it is telling that my Mother's maiden name is wrong???!!! Have called the company and they can't do anything,sooo frustrating! How am I supposed to send money?!

When it works it's good but I've been trying to check my balance for a week now and it keeps telling me it's unable to process my request at this time.... Constantly. I'm so irritated with it!!!

This app totally suck! It keep saying I'm not logged in, I changed my password and it keeps saying the same thing. It takes a log time for for messages to be received, customer service is NOT HELPFUL AT ALL!! Some RARELY speak English. My boyfriend cannot make calls to me, IV called customer service 5 times about this, horrible all around, sadly it's the only company the jail use.

Once they did the update I can't login and it want send me a password reset to my email like it says why should I have to call and wait on phone for 20 mins this app sucks...

The company behind this are very deceptive. Their system is very cumbersome and inefficient. Be wary, you won't see what calls cost, you will be charged a significant service fee from your deposit. The company doesn't care about anything beyond getting your money. I was able to receive 1 call yesterday and today, even though I repeatedly attempted to accept a call it was denied because THEIR system malfunctioned causing emotional distress for me and the caller. Customer support is near worthless as well.

Worst Company period Have had so many issues and they jacked $56 and won't return it!!!

The last 3 days i cant even log on it says not available at this time. So i cant add money or do a damn thing

It won't let me select stay or prison located so being said I cannot add a phone number it will not let me an inmate kind of won't let me do anything sucks because this would be such a great helpful app please fix

I keep putting money on here but the money won't go thru $45 down the drain. And when i call this number they tell me call a different number

Worst app EVER! Should not be allowed on Google Play.

It always saying user not loged in have to restart web works better...

Cant log in it keeps saying my info is wrong and clearly it cant be wrong i know my name and dob its a waist of your time to download

Every time I log in with my passcode it will say user not logged in and I can't see my messages from my inmate

App keeps saying I'm not logged on

It blocked my number so my boyfriend can't call me and no one has help me yet

Just needs to be a little faster at getting messages approved other then that it's great

Love this app. No problems whatsover with my account great way to stay connected to my loved one

Great app to get this done and be a loyal person to the ones locked away.

Rubbish!!

Sucks

23.03.2017 - Cannot even login, unknown error. Horrible app, JPAY and Corrlinks are sooo much better. If you cannot handle even a simple email application, then it's time to give up and let someone else do it. Uninstalled. Completely useless. 28.07.2017 - still completely useless.

I am SO tired of GTL in general. My contacts keep disappearing from my list. My emails disappear. I don't get emails for hours or sometimes days after my loved one sends them and it takes him just as long to get mine. The app is so slow and force closes and makes me lose what I'm typing. The 2000 character limit is BS. The customer service is a JOKE. The call center can't even handle emails and they tell you to email customer service and THEY never get back to you! I MISS JPAY!!!!!!!

Was working great until last week can't put money on my phone through the app. Back to the long calling in to put money on. Thank God there is an alternate method because this app SUCKS! Works when it wants not reliable at all!!!

Do not install my fellow friends. This is a scam app. They ask for ur personal details to rob u and drain u of all ur money. My security Mackaffe app confirmed this!! 100%

Horrible!!! Keeps saying I'm not logged in ... You need to fix this app it's making it difficult for us to put money on our calls ... Thank God they have a number because we'll be screwed

I'm using FlyMobi's free local numbers to get cheaper rates from connect network, is this Ok? I was paying 15$ per Call for over two months, now it's only 1.50$ per call. Just don't want to get blocked.

This app is not user friendly and I have not been able to do everything on it also does not always work correctly.

This app worked perfectly for all of 2 days! There's no rhyme or reason to why it just stopped 'Unable to process your request. Please try again later' and 'Unknown Error occurred' Really bad app development and it appears from reading other reviews there are numerous people having the same issues without any satisfactory improvements or even communication with GTL. It appears they have the monopoly on the contract for US correctional facilities (but I'm not sure about this as I am in Ireland) It seems to me that they have zero incentive to even try to improve this app or fix any issues raised. Very poor customer service and makes it all that much harder to keep in touch with friends and loved ones who are incarcerated. Makes it frustrating for the ones inside too. It really is a case of those behind bars being forgotten but with the added ugliness of profiting from the situation where GTL are concerned. UPDATE: 07 Sept 2017 I've discovered that it's only when I'm connected to Wi-Fi that this app doesn't work. When I'm on 3G or 4G it works like a dream (hence why it worked for 2 days with no issues) so if you're having issues try turning off your Wi-Fi and see if that works.

This app was working fine until 2 months ago it keeps saying account locked on my computer and on my phone it says no account found someone needs to fix it asap

Lost my money because my friend got shipped to another prison with a different system. An they decided all funds were not going to be returned.

I hate it...it always says I'm not a valid user need to re log in!!! Annoying

Terrible customer service and the interface is nearly unusable. Customer service was rude and refused a refund. Never again.

My contact deleted, solano state isn't on here anymore, can't load money on it... horrible

I miss Jpay. Everything about this app is off and not user friendly. Please help,fix or replace,Or bring back JPAY

Don't be a fool like I was and not pay attention to the 40 something horrible reviews in just the first two pages this app is the absolute worst! It worked great for the first two weeks and now can't do the messages it locked me out of my account I called the customer service the man from India pretty much laughed at me at the end telling me it was user error they kept passing me around for about an hour I spoke to about 6 different people I will post all of my emails and everything I want in on this class action suit I tried it on two different phones two different platforms two different browsers two different keyboards and it kept telling me the same thing password may not be empty the last Lady I just had on the phone with me for over an hour who was getting frustrated with me basically calling me stupid kept saying well it's coming up fine on my end ma'am I said of course it is you work there your equipment's going to be functioning I said and while you had me on hold for 20 minutes I took the time to look at all the reviews you're telling me this is the first complaint you've had what a crock of s***! It is one thing to have a bug in your system it's quite another to tell the person that they are just stupid and they are the first ones to complain this is the first this text support is hearing of it and it must be on my end somehow is utterly unacceptable. Definitely going to check into this class action lawsuit horrible interface horrible connections through the phone but what is worse is they make you feel like it's your fault and you're doing something wrong and you are stupid pay attention to these posts do not use this app you will be better off spending the extra money paying for a regular phone calls or going through JPay or something then to try and save a few bucks with GTL and in the end get screwed over and no refunds I intend to send all of this to corporate not that it will do much good but if there is a class action lawsuit I'm in take some responsibility for Christ's sake take some accountability post that you're having problems and working on it but quit making people feel stupid and ripping them off what a bunch of crooks ironic isn't it? Refunds they just blame it on you. What a bunch of crooks ironic isn't it? Admit your site sucks ass and that you need a total overhaul refund these people apologize to them pull your big girl panties up but just like the government takes absolutely no responsibility points the fingers and everybody else f*** you GTL and connect Network

It sucks keeps logging me out before I can send messages or save message

Absolutely awful. Can't log in to the systems. Keep getting error messages. Complete waste of time and energy.