Used to function perfectly until about three weeks ago. I have tried all day to log in from both mobile app and from desktop website, but both just freeze and say unable to process request, try again later. I would suggest you get it fixed immediately GTL before family and friends of inmates begin to petition their governors and other elected officials to get involved and switch to another, more reliable service. There is a huge population of us who can make our voices heard!
I've tried on two phone now, but still the same. I'm not able to add inmates. When I select the area that should have a drop down menu for state and facility, no drop down menu shows. It just selects the state area, but no menu. Same for facility area. Going online doesn't help either. I have a facility added, but it doesn't recognize that facility. I tried removing the facility, then readd it, but the system still doesn't register this facility, so I get no options to add inmates. Setting up these accounts have been nothing short of complete pain in the backside. No account creation emails, took 4 times to get email. Just seems sloppy development all the way around.
This app is okay. However, there is a bug right now that needs to be fixed pronto. I forgot my password. When it prompts me to answer the security question it is fine but after I check my email for the temporary password and use my id and the password provided it says login failed. How is that when I used the id to get the password in my email in the first place? Need to work on this bug. Vert frustrated right now!
I wouldn't even give it a 1 star but had to in order to post my review..I set my account up and registered it just fine on the app,all was good. I get on it tonight to add minutes so I can talk to my loved one and it wouldn't light up purple so I could select the stored card,then when I went to do it on another phone it went smooth till I finished my transaction then it declined it. So I had to call in and do it over the phone with the SAME CARD the app declined. You guys really need to tweek this app out!! I want to give a update!! A few weeks after this has happened i had 38$ n some change on my account. I wasnt able to receive calls once again i call them n they couldnt tell me nothing abt my account as well as that 38$ was gone!! Never gave my money back at all!! Never again will i ise this app ,and if u care abt your money you wouldnt either!
This is the worst app I have seen. It is confusing to use and easy to put money on the wrong thing . I put 50 for music and it went on the phone. This app is a way to rip you off. Now I need to add more Money for music. JPay has a lot better app the this GTL crap ....
I'm very disappointed with this app. It was working well then out of no where it stopped. Some of us rely on this to communicate with our loved ones and to be out of touch for more than 1 day is unacceptable!
Minor bug fixes
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