ConnectNetwork by GTL

GTL ES

About this app

The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.




Our features are based on the facility. To find out which features are available to your inmate, please add them to your account.



• Create and Manage your ConnectNetwork Account


• Make Payments and Deposits for ConnectNetwork services, such as:



o AdvancePay Phone (Prepaid Collect)
o Trust Fund (Inmate Trust Account)

o PIN Debit (Inmate Phone Account)


o Debit Link (Inmate Account for Tablet Services)
o Walk-In-Retail, a new convenient cash payment method


• Messaging (Email)



o View your Messaging inbox, send and compose messages, and save drafts

o Use your credit or debit card to purchase Message credits

o Add a photo or video attachment to your Message

o Depending on the facility, send credits to receive a reply

Ratings and reviews

They said early morning that they were doing an update. Well, I never had a problem with this app before yesterday. As of 10/20/24, I have so many problems with this app. It allowed me to put in my pin. Got to send one message, then here comes the problem again. It constantly circles and says, wait one moment. Or it won't let me in at all. It does this on and off. We just reconnected, and this is what I get. Fix the buggy app. Don't do any more updates. That's the problem. My credits are gone.

This app worked great for the first few weeks but then I sent a message with a picture, it said it sent successfully but wouldn't show that it sent and it didn't take any credits off for it being sent and now I can't even log in. I've uninstalled the app and reinstalled it and still having the same problem with signing in. It keeps telling me to try again later with no success!! This app is very aggravating, unless they work out all it's bugs I wouldn't recommend it to people!!

I hear alot of complaints and one thing that stands out the most is how people say that messages sent and received are not automatically saved to the app and if they do draft their messages they dissappear. Im just curious how come they don't use securus app instead. It's the same stuff and I used it for two months and never had one problem. Just saying. Something to look into yeah?

What's new

Bug fixes and improvements