Well (NZ)

Webtools

About this app

Modernise your healthcare experience. The Well app easily connects you to your general practice team. Well has been developed after listening to patients and general practices about what they really need in a patient app. It’s healthcare that’s centred around you.

Download the Well app to:
- Access your health summary including lab results, prescribed medications, diagnosed conditions, and immunisation history
- See consultation notes from previous appointments
- Book an appointment with your preferred practitioner, or select the next available slot
- Book an appointment for someone else
- Book and attend video consults
- Request repeats of previously prescribed medications
- Message your GP team
- Receive reminder notifications for appointments
- Track the status and receive notifications on your repeat medication request
- Pay for your medication requests or appointments
- Login using passcode or touch/facial recognition
- Choose to share your medical information with other healthcare providers if required

To use the Well app you will need an invite code from your general practice team.

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Ratings and reviews

My practice has just signed up to Well. I have installed it on my cellphone but the only way I can get out of it is to open another app! Why is this? I can logout via my profile but then I have to go through the whole palaver of putting in my email account etc. Also, once I have opened another app (and thereby exiting the Well app) A screenshot of the Well app remains on my phone with all my prescription information on it. Not happy with this.

The app has limited functionality and data compared to the previous platform my health center used. That's not the app developer's fault though. What *is* the app developer's fault though is that this Flutter app (and the Flutter Web website they publish from the same codebase) doesn't have a functionality to select and copy text. It's impossible to simply copy a diagnosis or lab results out of it. That's simply lazy development and/or bad product design - even worse for a website.

The app no longer functions half the time. I open it, and it attempts to load for as long as I choose to let it before closing it again. I did get it to open today, and found a new, unnecessarily patronizing message prompt. There's no reason the app creator needs to know why I haven't had a doctor's appointment in 6 months (your info is wrong, I've had several), nor why I need a prescription filled. The people that need to know, already do.

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