A Google user
This is a total garbage mobile app when run from Samsung Galaxy S8. I tried it a dozen times standing on a different foot each time but it always hung on "restarting" after the ADM download. Since I wasn't in a hurry to get this NAS setup, I even tried to submit a support ticket from within the app and the damn form fields wouldn't even take inputted text. So, I finally gave up and ran the installer from a desktop and everything progressed as it should. Don't waste your time with this app.
9 people found this review helpful
Hi Wes Wilkerson,
Can AiMaster connect to NAS now after setup from desktop? The issue happened during NAS initialization or ADM updating ? Which NAS model you used? Please contact stanleyhsu@asustor.com to provide more info for the issue, and help to screenshot the support ticket page you fail to input text. Thanks a lot, and sorry for the issue.
A Google user
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I cannot connect to NAS after latest Samsung S7 Edge's security update. It keeps circling snd never stop. I deleted the server and retried to do auto discovery but it could find the server. It's useless to me now. Update: Thank you for your feedback. The issue is now resolved and the App is working fine now. I have updated my rating.
3 people found this review helpful
ASUSTOR Inc.
April 12, 2019
Hello,
Since it's related to the Samsung security update, we may not sure what's impact the connection. Please help to use "Contact Support" in menu of AiMaster. It will send the ticket to support team, we need support team to contact with you directly to find out the issue and discuss the solution. Thanks a lot.