Address Problem I like the app very much and have used it a couple of times in different countries but for some reason every time I have used the app it seems that the taxi is directed to a different pick up location. Normally about 200 to 300 meters away from the actual pick up point or pick up address. Maybe it is a out dated Satnav system. I will still keep on using the app because it is easy and simple. Thanks.
The app navigation system is horrible and the process is not wired to take that into account. Ordered a cab twice from an unfamiliar place: both times the cab driver checked in as if arrived, was nowhere to be found. It was impossible to cancel the cab at that point through the app. No way to contact the driver of the cab directly either. The taxy call center was clearly mocking me for being out in the cold and needing their service delivered as promised. The instructions were unclear: I informed the operator that I was unfamiliar with the area and that I was standing at the exact point where I placed the booking. Neither he nor the app notified me that the app navigation system might show the wrong address and I should have first checked and confirmed the exact address.
Ordered a taxi for 5 people and a four person taxi turned up and he blamed us for not booking properly. We used the app. Also the app has no obvious cancellation feature.
One big peace of junk. Believe me Horrible is a understatement. They charged me almost twice the amount they quoted on the app and there was no traffic. It's unethical. Or stealing. This Taxi.eu group they are so arrogant they don't have the simple decency to respond to anybody who complained just simply ignore you. See for yourself
The worst user experience I have totally no clue what's going on. So the driver confirm the pickup? And error message in German.
Made all the difference to our trip to Munich. Being able to get a cab without speaking German was great. You could track where your cab was and get an idea of cost. Loved it.
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