Australia Post

Australia Post Digital

About this app

The AusPost app lets you safely and easily track and manage your parcels on your smart device.

Download the app to access these great features:

• Trusted notifications – Receive instant, legitimate and trusted
notifications.
• Automatic parcel tracking – Eligible parcels will automatically show in your track list if matched to your account - no need to add tracking numbers.
• Track and manage parcels – Easily track and manage all your parcels in one place without checking emails.
• Set delivery preferences – Request parcels be left in a safe place or redirect while in transit (if eligible).
• Proof of delivery – View photos of where your parcel is left (if eligible).
• 2-hour delivery notification – Set your preferences to receive a 2-hour delivery window where available once the parcel is on board for delivery.
• Sharing collection authority – Authorise someone else to collect a parcel for you from the Post Office.
• Collection QR code – Use the app’s collection QR code to collect missed deliveries from the Post Office (instead of a physical card).
• Convenient collection – Collect parcels from a free 24/7 Parcel Locker at a time that suits you. When you’re nearby, we’ll send a notification to give you easy access to your Parcel Locker (background location permission must be enabled).

Terms and conditions apply. For more information, visit https://auspost.com.au/about-us/about-our-site/australia-post-app

Plus, the AusPost app provides many services to help you send and receive your parcels, including:
• Manage your notification preferences
• Easy access to your MyPost and MyPost Business account
• Pay eligible bills with PostBill Pay
• Find Post Office locations, opening times and postcodes

Watch app
AusPost also provides a watch app with Wear OS, which syncs to our phone app. With the watch app, you can get tracking notifications, nickname your parcels using your voice, and easily open your Parcel Locker with a QR code – all from your wrist.

Ratings and reviews

The tracking dates and locations change daily but still says the item is on time, even though an item can be 4-5 days late. The customer service over the phone is disgusting, taking no responsibility. If an item is delayed, it should be marked in the app as delayed, not on time. It's the only service available for live plants and animals in my area and although I end up paying more for express post, it's a scam. Nothing is express anymore.

When we have so many disappointments to manage when buying services I find AusPost to be a pleasant exception. It should be the model of success every Government department or Aust business aspires to be like. No worries about packages not being delivered, parcels are trackable - a very useful feature and delivery is done in a very reasonable time. it's a thumbs up from me.

A couple of years ago I would have given you 5 stars. But after recent issues with, out of sequence tracking updates, late tracking updates and delivery notifications (some times I haven't received any notification about my parcel being "on board for delivery" until after its been delivered?), aswell as inconsistent scanning as the parcel makes its way through the system. A real let down that it seems that your delivery system has "down graded". I know from the past that Auspost can do better.

What’s new

Bug fixes and performance improvements.