Australia Post

Australia Post Digital

About this app

The AusPost app lets you safely and easily track and manage your parcels on your smart device.

Download the app to access these great features:

• Trusted notifications – Receive instant, legitimate and trusted
notifications.
• Automatic parcel tracking – Eligible parcels will automatically show in your track list if matched to your account - no need to add tracking numbers.
• Track and manage parcels – Easily track and manage all your parcels in one place without checking emails.
• Set delivery preferences – Request parcels be left in a safe place or redirect while in transit (if eligible).
• Proof of delivery – View photos of where your parcel is left (if eligible).
• 2-hour delivery notification – Set your preferences to receive a 2-hour delivery window where available once the parcel is on board for delivery.
• Sharing collection authority – Authorise someone else to collect a parcel for you from the Post Office.
• Collection QR code – Use the app’s collection QR code to collect missed deliveries from the Post Office (instead of a physical card).
• Convenient collection – Collect parcels from a free 24/7 Parcel Locker at a time that suits you. When you’re nearby, we’ll send a notification to give you easy access to your Parcel Locker (background location permission must be enabled).

Terms and conditions apply. For more information, visit https://auspost.com.au/about-us/about-our-site/australia-post-app

Plus, the AusPost app provides many services to help you send and receive your parcels, including:
• Manage your notification preferences
• Easy access to your MyPost and MyPost Business account
• Pay eligible bills with PostBill Pay
• Find Post Office locations, opening times and postcodes

Watch app
AusPost also provides a watch app with Wear OS, which syncs to our phone app. With the watch app, you can get tracking notifications, nickname your parcels using your voice, and easily open your Parcel Locker with a QR code – all from your wrist.

Ratings and reviews

App regularly gives connection error messages when opening, when this happens, you cannot add any new tracking numbers or track existing deliveries. This appears to be because the Australia Post tracking page is down regularly, as when I go to access the website directly, I'm met with a 403 error. It seems to happen every morning and intermittently throughout the day. Brilliant when it works, godawful when it doesn't - which seems to be far more often at the moment.

the app is good for tracking your packages but the deliveries cannot pass any gate so if you live in any unit, and you don't have a bell, they just take a picture of the gate and you have to pick it up at the post office. the app should notify you when the deliverer is outside. it does notify you 10 minutes after when he is gone. It happened to me at least 3 times. it's very frustrating.

App is middling at best. Tracking is functional but doesn't contain all the information about the package (e.g. who is sending the parcel and Auspost has this info, so the process is bung). Also, the scummy tactic of forcing people to use the app to see the attempted delivery photos has not gone unnoticed. We should be able to do this online... But then again, Auspost should be able to find a "safe place" to deliver a parcel when there's a 3 metre bush right next to the front door too 🤭

What’s new

Bug fixes and performance improvements.