Australia Post

Australia Post Digital

About this app

The AusPost app lets you safely and easily track and manage your parcels on your smart device.

Download the app to access these great features:

• Trusted notifications – Receive instant, legitimate and trusted
notifications.
• Automatic parcel tracking – Eligible parcels will automatically show in your track list if matched to your account - no need to add tracking numbers.
• Track and manage parcels – Easily track and manage all your parcels in one place without checking emails.
• Set delivery preferences – Request parcels be left in a safe place or redirect while in transit (if eligible).
• Proof of delivery – View photos of where your parcel is left (if eligible).
• 2-hour delivery notification – Set your preferences to receive a 2-hour delivery window where available once the parcel is on board for delivery.
• Sharing collection authority – Authorise someone else to collect a parcel for you from the Post Office.
• Collection QR code – Use the app’s collection QR code to collect missed deliveries from the Post Office (instead of a physical card).
• Convenient collection – Collect parcels from a free 24/7 Parcel Locker at a time that suits you. When you’re nearby, we’ll send a notification to give you easy access to your Parcel Locker (background location permission must be enabled).

Terms and conditions apply. For more information, visit https://auspost.com.au/about-us/about-our-site/australia-post-app

Plus, the AusPost app provides many services to help you send and receive your parcels, including:
• Manage your notification preferences
• Easy access to your MyPost and MyPost Business account
• Pay eligible bills with PostBill Pay
• Find Post Office locations, opening times and postcodes

Watch app
AusPost also provides a watch app with Wear OS, which syncs to our phone app. With the watch app, you can get tracking notifications, nickname your parcels using your voice, and easily open your Parcel Locker with a QR code – all from your wrist.

Ratings and reviews

App regularly gives connection error messages when opening, when this happens, you cannot add any new tracking numbers or track existing deliveries. This appears to be because the Australia Post tracking page is down regularly, as when I go to access the website directly, I'm met with a 403 error. It seems to happen every morning and intermittently throughout the day. Brilliant when it works, godawful when it doesn't - which seems to be far more often at the moment.

Someone sent me a parcel. A gift. It arrive at the local post office. There was NO card in the letterbox. There was no SMS. Nothing. Eventually, they follow up, spoiling the surprise, give me the tracking number, and I put it into this app which tells me the package has been at the PO all week. The app says the sender and receiver details are not available but when I pick up the package, they are printed, exactly correct, on a PO sticker with a QR code. Something is not right with this process.

The app doesn't keep up with what is happening with parcels. It would be better if the system was as reliable as AustPost USED to be. Reliability is key, and this app, not to mention AustPost, is highly unreliable. Seriously! I watch parcels sit in the one sorting facility, apparently getting sorted multiple times in 1 day!!! And then the eta gets updated because AustPost has stuffed up AGAIN! This is beyond infuriating!!! AustPosts INCOMPETENCE costs me time and money that I can't recover!!!!

What’s new

Bug fixes and performance improvements.