I deliver and order for door dash I love the service. Some people may complain about the tipping in the app but come on as with any delivery service the drivers make their money off of the tips not just the base rate per delivery. If you don't have money to give a nice tip then you should be ordering out in the first place.
The driver who delivered the food took the time to send me text messages with updates regarding the delivery. Unexpected and not required but it was nice. I also had an issue with billing with which someone from DoorDash contacted me directly by phone to discuss within the hour after trying to reach them through the app. I have found the level of customer service to be very high and so far I am very satisfied.
The first time I used their service I was very pleased. However today I placed an order with them and the wrong item comes. It's there I realized that it's impossible to speak with a real person to resolve this issue. You have to submit a claim through the app and wait for a response. Needless to say I ate the wrong order because I was hungry and was tired waiting. I didn't enjoy it.
Love the variety of places to choose from. Way more than other apps I've tried. The app is easy to use. Haven't had any problems so far. Then again, I've only used it twice right now. But I will definitely continue to use DoorDash!
Delivery fee, service fee, and you still have to tip. Apparently the app didn't like my tip (it wasn't $0 btw even though I'm not thrilled about it) and as soon as I hit the checkout button and paid with Android Pay, they added $4 to the tip without my approval.
App is great. The service is 50/50. App informs you of delivery time ie. 40 mins and its ALWAYS wrong. For has arrived seriously late more time than not. In addition, I've waited almost 2hrs to find out no delivery person was assigned yet. REALLY BAD SERVICE.
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