BEL 24-7

Belize Electricity Limited

About this app

Now accessing your BEL account is easy! While relaxing at home or on the go you can view your BEL account at your convenience.

Features include:
·       View Bill details
·       Add Account(s) and view all account information. You can also assign
names to your account(s) for ease of reference.
·       View transaction history (new bill statement and payment history)
·       Make online payments ( Via Banking websites )
·       Locate a BEL Collection Agent near you to pay your bill
·       Calculate bills from a meter at any location
·       Set “Bill Due” reminders
·       Get up to date power outages in your area for
Planned/Unplanned/Emergencies outages
·       Contact a BEL Representatives via toll free number, WhatsApp {text
only}, SMS or Live Chat
·       Get the latest News about BEL
· Apply for New Service
· Apply for Move In
· Apply for Move Out
· Report a power outage in your area
· Report faults (lines hanging low, low voltage, …)
· Report Streetlights that are not working in your area

Ratings and reviews

The BEL app rarely works to report an outage. Takes absolutely forever to load the location and also they don't update the power outages section in a timely manner at all. The last 4 outages were not even posted at all. Additionally the load shedding is rarely posted in a timely manner. Very unprofessional.

It has been 24 hours since I paid my bill and still it is not reflected or shown in the app. Entire BEL system is slow. If you pay on a Friday, your payment will be processed until Monday. BEL system can then trigger a service disconnect and additional fees will apply because their system and app does not happen in real time.

To start, the App has been a struggle since the beginning as I'm having issues with it. So I'm logged into my account and heading to part that says account and the app automatically shut down/restart every time and this has become an inconvenience for me because I need to text Reps on WhatsApp (who sometimes takes an eternity to answer) just to get my account balance to further pay online. Can this be looked into? I've removed/deleted the app and issue continues.

What’s new

·Bug Fix for Registration
·Password reset code delivered via email.
·Basic level and Premium level access enabled on accounts which controls data and functions available on an account.
·Additional documents request in Move Out, Upgrade, Relocation and Claim requests.
·App support request form.