
Ben Evans
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Super annoying that the biometric unlock almost never provides value since the authorization window expires nearly every time before being able to use biometrics again. Meaning a password is almost always required. This makes the start of the interaction with the app negative, which starts all usage off on the wrong foot already. It says biometric timeout is 15 days but it expires on the same day. Literally just happened within 30 minutes of last usage.

C Ang
the app is extremely glitchy. the submit buttons is hidden behind the menu bar. when checking for a claim to see if it's covered, it just continually says unsure if this service is covered, however, on the desktop site information is given on whether or not the service is covered.... Biometrics doesn't work. I've always hated this insurance company and this app doesn't help things but i'm stuck because my insurance is employer sponsored.

Michael Sweitzer
I don't know why they bother to make an app for cell phones, when it almost never works. I get all the way to the final acknowledgement and then it gives me an error almost every time. What a garbage app. The old one was far more reliable for me.
1 person found this review helpful