Virgin Plus My Account

Virgin Plus

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: [e-mail]

Ratings and reviews

I can never get into the app. There's always an issue logging in. It logs me out, and I try every which way to log back in. I signed up for notifications, and for some reason, it stops after 3. I've tried troubleshooting the issue, thinking it's my phone, but my phone says that the app crashes often.

"My Account" is a stupid name for the app. I can never find it on my list of apps. I use it once a year. It should be called "Virgin plus" not " My account". That isn't name of the app. Why would you use that as a name? I just downloaded it again and I can assure you it comes up "my account" in my app drawer, which makes it difficult to find because the app drawer is listed alphabetical, and this comes up under M not V. ( I keep editing this cause Virgin just doesn't get it).

Not only does this company have zero customer service, this app shows you four different days your bill is due so you're constantly wondering what's going on. It also cuts off data when you're only half done using the allotted amount. So fun, glad I got tricked into using this business.

What's new

We’ve fixed bugs and made improvements to make your experience better.