Smou

Ajuntament de Barcelona

About this app

SMOU is the app that helps you to get around Barcelona and the Metropolitan Area, providing access to information and mobility services to make it easy for you to move around the city.

With SMOU you have in your hands:
- Bicing: plan your route, reserve bikes and take them with smou. With SMOU, you'll be able to reserve a bike and check the availability of bikes and docking points at each station in real time.
- Parking meter: pay for regulated on-street parking quickly, comfortably and without waiting. You pay only for the time you use it, without extra costs and without having to go to the parking meter. You can use it in Barcelona, Badalona, Castelledefels, El Prat de Llobregat, Esplugues de Llobregat, Gavà, L’Hospitalet de Llobregat, Montgat, Sant Boi de Llobregat, Santa Coloma de Gramenet, Sant Joan Despí, Sant Just Desvern and Sant Vicenç dels Horts.
- Barcelona Residents: pay and manage the tickets to park as a resident in the Green spaces and/or in the specific parking spaces for residents.
- Parking via app: access off-street car parks with the automatic number plate recognition system, without having to take a paper ticket. There’s no need to go to the tickets machine, you can pay for your stay with your mobile phone! Also, just for paying through the app, you save 30% at BSM Car Parks!
- Taxi: book and pay for your taxi with the app and move around the city in a sustainable way with Taxi Ecològic's 100% electric and hybrid fleet.
- Endolla Barcelona: recharge your electric vehicle from your mobile phone. You can also locate and reserve the charging points in advance.
- Shared mobility vehicles: locate and check the availability of all motorbike sharing, bike sharing and car sharing services in the city.
- Public transport: check the timetables, stops and stations of Metro, Bus, TRAM, Ferrocarrils and Rodalies.
- How to get there: functionality with which you can see the different itinerary options, with the different means of transport and the duration of each route. So you can choose the one that most interests you.

Ratings and reviews

Surely one of the worst bike rental services in Europe. The bikes are extremely heavy and often in dangerously bad shape (e.g. slippery rubber tires, failing brakes, bent pedals), it is extremely difficult to report issues with bikes through the app, and they lock you out for 10 minutes if you try to get a replacement, empty/full stations are common, customer service is near non-existent, the app takes forever to load, locking the bikes often requires force which is noisy and unreliable....

Reservation system is still broken after updating app. Station had a bicycle. When you scan the bicycle the station does not release the bicycle nor did the bicycle have any power. I don't think this company does any testing before they update their apps or "patch bugs"... When the app is updated I either see more features that are not of interest to me while the features that could be useful remain broken. Smou seems to spend more € on advert stickers instead of fixing the app, stations, bikes.

I don't know how this app is still around. I had an account before with bicing and now I want to activate it again and it doesn't recognise my NIE. when I try to scan it I have an error message where it says my DNI/NIE isn't recognised. please fix this ASAP, nobody answers

What’s new

In this version, we've added Apple and Google Pay as new payment methods. So if you use 'Parking meter' or 'Barcelona Residents', you can choose the payment option that suits you best. And if you prefer to park in off-street car parks, you can now save the number of the space where you've left your car. Plus, SMOU now includes the new shared vehicles available around the city. With the app, you can check the exact location of every shared scooter and bike on a single map.