
Rana Assaf
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The app is helpful and easy to use but i have a few things to point out: 1- u should mention there's an additional payment for unlocking bikes 2- it says in the description 0.10$ per minute but it's actually 0.15£ per minute which is almost 0.20$ 3- minute bundles should cost less per minute than pay as you ride option, and they should also cost less as u go up (less for 100 min and even less for 200min) to encourage people to purchase higher bundles
Hi Rana- Thanks for your review. All our prices are correctly displayed in each scheme in the menu section. By selecting Pay as you Ride the unlock fee is displayed alongside the per-minute price. Feel free to let us know if you have any other questions regarding our price range. Just email us at support@beryl.cc Ana at Beryl

Huang Lin
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Faster, cheaper, and less effort if get a bus. The ride was inconvenient when you have to push it as there're slow zones, making uphills a battle, while punishing you by charging you the same rate (not mileage) for having to push it up. Took me 1.4hrs to get half way to my destination, which would've taken 30 mins. Sometimes the bike wouldn't unlock, even for the same good bike when you pause it. While customer service is quick to solve, the problem with the lock is like playing Russian Roulette
1 person found this review helpful
Thank you for sharing your experience. We sincerely apologise for the inconvenience caused by the bike unlocking issue. We understand how frustrating this can be and assure you that our team is committed to resolving such problems quickly. Your feedback helps us improve

Najeeb
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Generally great, but one thing that happens regularly and is very annoying is bikes don't lock correctly or rides don't end in the app. Customer support is always very helpful in fixing this, but the hours are limited, and there's no automated way to fix this, only manually by contacting support. So if you run into an issue out of hours, it's very annoying.
2 people found this review helpful