
howard peters
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Started off well, but it's become too much hassle. For several weeks there were no working bikes at all at Elstree station. Customer service were having "issues". Then I had to update the app, and had to sign in and add payment details again. This was so painfully slow that I gave up and got the bus. Any transport app needs to be slick, easy and reliable, and unfortunately Beryl fails at all of these.
5 people found this review helpful
Thanks for your feedback. We apologise for the inconvenience caused. We understand how frustrating it is when bikes aren't available or the app doesn’t work as expected. We're actively working on improving bike availability and app performance to ensure a more reliable, seamless service. We appreciate your patience as we improve our service.

Lloyd Burton
Great app but far too expensive. My current bike needed repair so I tried using a Beryl bike in the meantime, but it just cost me £10 for 2 x 20 minute rides - it would be cheaper for me to buy a new bike to use for the week! My experience of riding the bike was ok - the gears didn't work and the electric was useless, plus I had to scan over 10 bikes at 3 different locations to find one that was available and would unlock, but for a communal bike it's what I'd expect, just not for that price.
7 people found this review helpful

STirZ “S-Tirz” RockCity Productions
The first time I used them they were okay. In my opinion they should be charging per mile not per minute as most of the time you unlock the bike and the chain refuses to unlock or like last time tried to use them the bike I unlock has a loose chain and I didn't even leave the parking bay but when I stopped my ride and locked again my minutes were deducted from my account. Or when you stop by the shop or for a short call and pause the ride minutes are being used. Ridiculous to be honest
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for transparent pricing and reliable service. Please reach out to our support team at support@beryl.cc so we can address your concerns directly, including the journey issue and any confusion with pricing.