
Lloyd Burton
Great app but far too expensive. My current bike needed repair so I tried using a Beryl bike in the meantime, but it just cost me £10 for 2 x 20 minute rides - it would be cheaper for me to buy a new bike to use for the week! My experience of riding the bike was ok - the gears didn't work and the electric was useless, plus I had to scan over 10 bikes at 3 different locations to find one that was available and would unlock, but for a communal bike it's what I'd expect, just not for that price.
7 people found this review helpful

howard peters
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Started off well, but it's become too much hassle. For several weeks there were no working bikes at all at Elstree station. Customer service were having "issues". Then I had to update the app, and had to sign in and add payment details again. This was so painfully slow that I gave up and got the bus. Any transport app needs to be slick, easy and reliable, and unfortunately Beryl fails at all of these.
5 people found this review helpful
Thanks for your feedback. We apologise for the inconvenience caused. We understand how frustrating it is when bikes aren't available or the app doesn’t work as expected. We're actively working on improving bike availability and app performance to ensure a more reliable, seamless service. We appreciate your patience as we improve our service.

Jon Hicken
pretty woeful service. bikes on stands that "aren't available", slow laggy app performance when unlocking, the app constantly badgers you for feedback and sends push notifications, and when you can hire a bike they're often in a bad state of repair. Non working brakes, wobbly cranks, bent handlebars, and more. I'd say this works well 1 in 10 times I use it.
Thank you for your feedback. We appreciate it as it helps us improve. We apologise for the inconvenience caused. We strive to maintain reliable bikes and regret falling short of your expectations. We are reviewing our procedures and adding quality checks. Please email your Beryl account details to support@beryl.cc for further assistance.