
howard peters
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Started off well, but it's become too much hassle. For several weeks there were no working bikes at all at Elstree station. Customer service were having "issues". Then I had to update the app, and had to sign in and add payment details again. This was so painfully slow that I gave up and got the bus. Any transport app needs to be slick, easy and reliable, and unfortunately Beryl fails at all of these.
8 people found this review helpful
Thanks for your feedback. We apologise for the inconvenience caused. We understand how frustrating it is when bikes aren't available or the app doesn’t work as expected. We're actively working on improving bike availability and app performance to ensure a more reliable, seamless service. We appreciate your patience as we improve our service.

Lloyd Burton
Great app but far too expensive. My current bike needed repair so I tried using a Beryl bike in the meantime, but it just cost me £10 for 2 x 20 minute rides - it would be cheaper for me to buy a new bike to use for the week! My experience of riding the bike was ok - the gears didn't work and the electric was useless, plus I had to scan over 10 bikes at 3 different locations to find one that was available and would unlock, but for a communal bike it's what I'd expect, just not for that price.
10 people found this review helpful

Rana Assaf
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The app is helpful and easy to use but i have a few things to point out: 1- u should mention there's an additional payment for unlocking bikes 2- it says in the description 0.10$ per minute but it's actually 0.15£ per minute which is almost 0.20$ 3- minute bundles should cost less per minute than pay as you ride option, and they should also cost less as u go up (less for 100 min and even less for 200min) to encourage people to purchase higher bundles
Hi Rana- Thanks for your review. All our prices are correctly displayed in each scheme in the menu section. By selecting Pay as you Ride the unlock fee is displayed alongside the per-minute price. Feel free to let us know if you have any other questions regarding our price range. Just email us at support@beryl.cc Ana at Beryl