A total disaster - it is the only way to buy paperles tickets and 101 reasons to not let you buy a ticket. The only way I feel secure using the app is buy a ticket hours in advance, take my login details written down with me, and leave the app with the ticket open when I get on the train. If I can't show a valid ticket on the spot, its a 100 CHF fine. Only way to be sure is to buy a paper ticket.
Was one of the best travel apps, and one of the best companies on the planet. They decided to become the worst, rip off their customers and misuse their monopoly. Pull down to see earlier connections does not work anymore, when bus/train/tram comes late the app does not allow to buy a ticket anymorr, cannot purchase a ticket just for some zones, at the moment I just get "apologies" and "does not work" messages, kicked my login details to force me signing up for the new one and I can't even NFC my SwissPass. Worst service, worst app, worst company, worst GTC, just bad. But it's clear, high level representatives are part of the tax fraud in Paradise papers and the CEO just gives a s**** on customers as the make more money with cargo - well, cargo does not cry for service and timely connections. Will not pay further until this is resolved fully!
App was just fine until the update, using Swisspass, was deployed. Fingerprint ticket purchase no longer works. I cant by a ticket for certain stretches. I cant by a ticket for a train when it got delayed etc etc. It become simply useless. Fix forward pls immediately or roll back. Update: adding paymend method is back on +1 star
New update - makes app useless. Can't add payment method, so couldn't by ticket for bus. If you are going to force the Swiss Pass login onto the app, at least make sure we can pay for tickets. Also - don't bother using if train/bus is slightly late. Can't buy tickets at or after departure time. So choice is miss train or risk a fine. Stupidity from SBB - not letting you purchase a valid ticket.
I am unable add payment method with the new update of swisspass login. Always throws an error. The app has become unusable to buy tickets because of this. Updated according to below comment and still face the same issue Update: thanks for the prompt response SBB. Issue is resolved
terribile app. with the new Swiss pass the app pretend to open chrome to login, after you enter your user and pass you are still not logged in in the app (only on chrome web). please correct this issue as at the moment is useless. in addition you CANNOT view your tickets ( no login) SWISSPASS? AHAHAHAHAHA!!! Is this the best that SBB mobile IT development can make?!! disappointed :(
With every update, we try to reduce the errors and limitations that may occur during the system change. Thank you for your feedback.
• Bugfixes for payment method
• You can now also purchase your tickets via monthly invoice.
• Bugfixes for the ticket purchase
• Bugfixes for SwissPass Login
• UX improvement
SBB Mobile Business – your timetable and ticket counter when you are on the move