SBB FreeSurf

Schweizerische Bundesbahnen SBB

About this app

Internet access free of charge from the app. SBB FreeSurf is available on all SBB long-distance trains (IC and IR). SBB FreeSurf is based on the excellent mobile phone coverage along the Swiss rail routes – passengers can benefit from a faster and smoother internet connection with more bandwidth than you get with conventional train Wi-Fi. Customers with a digitec, Quickline, Salt (Das Abo, GoMo, Lidl Connect are included), Sunrise or Swisscom mobile phone contract can surf the internet for free with die SBB FreeSurf app.

Passengers from abroad will be able to surf the internet for free with a SIM card (also eSIM) from a mobile phone provider participating in SBB FreeSurf. Trains with a free internet connection are marked with «FS» (for FreeSurf) in the online timetable.

When boarding the train, the customers can open the SBB FreeSurf app. Automatic recognition takes place using a beacon. After registering successfully, the customers will receive an SMS text confirming that they can surf for free via their mobile phone provider. When alighting from the train or switching off the connection, you will receive a message stating that free internet access is no longer active. We only need customers to provide the mobile number to be used for registration.

https://www.sbb.ch/en/station-services/during-your-journey/on-board-service/freesurf.html

Ratings and reviews

This is one of the most swiss solution I've seen in a while : Ridiculously over-complicated while technologically unsound. App needs Bluetooth plus location plus data usage. You'd better not forget your charger.... It's completely asinine. Tailored to one use case. It excludes anyone with a laptop, a mobile device running a less popular os and tablets without a sim card. You'd be better off doing nothing. On the bright side, the app works well.

You need to have a Swiss number, plus you need to be a specific customer of a specific company... Shame on you, don't mislead people with free surf... Better name, Swiss customer free surf... And no, not everyone visiting Switzerland has a Swiss esim card, actually the majority doesn't have it... And also, worst customer service posible, no help here, rating 1.7 stars, nearly everyone is disappointed, and every message reply to all those negative reviews, is generic without solution. 1*

SBB free train WiFi means "free if you already have a Swiss phone contract" or an eSim from Sunrise or Swisscom. If you haven't, don't even bother trying. I'm giving this one star, although this is a reflection on SBB's ridiculously insular and unwelcoming policy, rather than the app itself.

What’s new

• General bug fixes