CTC-Go

Call the Car

About this app

CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation.

CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable.

CTC-Go may only be used by authorized users through participating health plans.

Ratings and reviews

it's easy to use the app if you have advanced notice. but the people who answer the phones seem to be fired and hired new every day. they never know what to do. I was told by insurance to call if my appointment is less than 24 hours, but if you call and it's under 24 hours they will not give you the ride. some places call at last minute. it's BS, cuz I drive Uber/Lyft and pick people up all the time. there's no advanced appointments. it's done in 5 min or less. work it to your advantage though.

Terrible lag. Freezes on the regular. Transposes numbers and changes location data from the info you enter without warning. Sends drivers to pick up clients just down the street or around the corner from their spot All. The. Time. CALL IN YOUR RIDES! This app is awful. UPDATE: DO NOT USE THIS APP TO BOOK YOUR RIDES. I booked a ride 45 minutes before an appointment that was 20 minutes away. The booking was screwed up and by the time cust. service fixed it I was 10 minutes late.

Its very helpful & easy. I prefer to schedule my rides on the app than to deal with customer service (sometimes they lack customer service). I realized I need to update the app every time I open it. I have 2-3 appointments every week. Phones don't come with a lot of storage. also, I seen the notice about going to the pharmacy once a week and it needs to be within 5 miles. Will accommodations be given to those whos sent more than 5 miles to get them or unable to make more than 1 trip a day?

What’s new

Bug Fixes
Improved User Experience