CTC-Go

Call the Car

About this app

CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation.

CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable.

CTC-Go may only be used by authorized users through participating health plans.

Ratings and reviews

it's easy to use the app if you have advanced notice. but the people who answer the phones seem to be fired and hired new every day. they never know what to do. I was told by insurance to call if my appointment is less than 24 hours, but if you call and it's under 24 hours they will not give you the ride. some places call at last minute. it's BS, cuz I drive Uber/Lyft and pick people up all the time. there's no advanced appointments. it's done in 5 min or less. work it to your advantage though.

Would have given the app a 5 Star rating if I was able to delete my notifications. I have been using Call the Car since its inception, but only made an account on the app a few months ago. Upon registering an account, I was met with over 1000 notifications, and when I chose the option "Delete All," it reads an error code something along the lines of 'url is too large.' Please fix this so I can properly manage my notifications.

the app used to work fine but the latest 3/4 updates in the past two weeks have made it unusable. it freezes up constantly, especially when trying to input a new address for drop-off, adjust the appointment/pickup time or add an additional stop. I'm not sure why it's gotten so much worse after the updates - so frustrating when it's such an essential technology !!! hope the processing delays can be fixed ASAP

What’s new

Bug Fixes
Improved User Experience