CTC-Go

Call the Car

About this app

CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation.

CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable.

CTC-Go may only be used by authorized users through participating health plans.

Ratings and reviews

it's easy to use the app if you have advanced notice. but the people who answer the phones seem to be fired and hired new every day. they never know what to do. I was told by insurance to call if my appointment is less than 24 hours, but if you call and it's under 24 hours they will not give you the ride. some places call at last minute. it's BS, cuz I drive Uber/Lyft and pick people up all the time. there's no advanced appointments. it's done in 5 min or less. work it to your advantage though.

FIX YOUR APP!!!!!!! constantly crashes. major latency issues on every text entry box. major latency on page loading. major issues with connectivity. i doesn't over 2 hours trying to create one trip for an appointment . complete waste of time and resources. way easier to call IEHP directly but you don't have any visibility of your scheduled trips that way. if the ap actually worked it would be a great tool BUT IT DOESN'T WORK. HIRE BETTER APP ENGINEERS AND PROGRAMMERS AND STOP OUTSOURCING

Absolutely terrible since switching to Uber!! Was great with Lyft. Now, between this app and the garbage Uber app drivers never, NEVER, come to my house. It's a standard street address withing a mobile home community. They go a block away to a random different address. If I'm not there ahead of time half the drivers just leave. Then there's the dropp off points. Wrong addresses. Behind buildings. At loading docks. It's completely broken. We have no option to change pick up or drop off points.