7.37K reviews
Content rating
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About this app

Download the MyPollo! App to get more out of your Pollo Tropical experience. Earn points for every $1 spent. Every 75 points gets you a $5 reward.

Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, curbside or delivery. You can join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards.

• Search for locations near you by current location or zip code.
• Browse the menu and discover new items.
• Order as a guest or sign-up to join MyPollo! to earn rewards.
• Place orders for in-store pick-up, curbside or delivery.
• Save your favorite orders for quick re-ordering right from the home screen.
Updated on
Jul 28, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location and Personal info
Data is encrypted in transit
You can request that data be deleted
7.37K reviews
Brandon Sanchez
July 27, 2021
It's a pretty good app for quick service. It has a few flaws. Whenever you order from somewhere, it shows where you last ate, instead of the store closest to you like it says it does. This has cost me around $40 because the customer support isn't great. It is great to order a meal ahead of time, but they regularly miss items from the bag making it extremely annoying to have to repeatedly check the bag over and over. The rewards program is nice and so is the overlay. I recommend, but be careful.
18 people found this review helpful
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Alberto Hernandez
November 24, 2021
The app is very user friendly while ordering. BUT....if you make a mistake and place the order incorrectly...friendly app no more. There's no way to cancel an order, or modify it, or directly contact the store you placed the order with for that matter. Basically, while things go in their favor (people spending money), all is good. Once a little Customer Service is required, you are done for. Good luck calling the corporate phone number they list there. 😒
41 people found this review helpful
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katelin cornwell
July 23, 2021
Signed in with Facebook. It wants me to verify my email but gives some weird Facebook email address. This pops up every few seconds and it's so annoying! I go in to change the email address and it won't let me click it. Shows the arrow like you can click but nothing happens. Matter of fact, nothing in my profile can be clicked on to change.
8 people found this review helpful
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What's new

We are always upgrading and improving the Pollo Tropical app to bring the best experiences to our guests, updates this release include:
• Updates on the rewards details
• Bug fixes and improvements