El Pollo Loco - Loco Rewards

El Pollo Loco Developers

About this app

Delicious Rewards. Juicy Benefits.

Join Loco Rewards and earn points every time you order El Pollo Loco in the app, on our website, or in a restaurant. Then redeem your points for a feast of rewards.

The best deals are in the app! Get personalized offers, birthday rewards and exclusive access to new menu items and experiences. Plus, use special app features to order ahead, save your favorites, pay from your phone, and redeem points for free food.

Download the app and start eating today.

Ratings and reviews

As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.

Once set up would not recognize password that was generated & copy/paste from password manager. When trying to reset, never received email (45 minutes), and yes I checked my spam folder. When trying to set up additional account, would not allow my cell phone number to be reused. So basically, I cannot use this app as made (on Samsung A35). Thus, app is absolutely useless to me. I'm still going to buy food from them, just no app (so maybe less frequently).

Can't redeem rewards despite following instructions to the letter. I have the exact item the coupon is for in the cart, so why is it telling me that the item has to be in the cart before redeeming? it's like you want to advertise having these coupons without paying the cost of having the coupons. Very dishonest. This is still true as of January 2026. You must honor coupons you offer in the app. We resolved this kind of scammy business practice in the late 1800s, don't try to pull this off now.

What’s new

We’re fine-tuning our grills and adding new ingredients to bring you an even better experience.