Nice attempt, needs work. This app is SLOW and there's no way to order extra items like more tortillas for your chicken meal or more sides of dressing. There's redundant clicking when starting the order process. And again, the app is slow. Frustratingly slow. I hope this apps gets improved upon very soon. El Pollo Loco is one of my fave fastish food places.
I downloaded app and signed up n for rewards and DID NOT recieve the free entree you are supposed to get for sign up. My husband did get it on his phone except me. We also ordered online and picked up at drive thry but was told we have to come inside! Really then i rather just order at drive thru then thru the app.
The new version of this app is a mess. It's slow. Every time I order it has to find locations. Why doesn't it save a favorite location? Then it doesn't always include the restaurant I use almost every time (1 minute from where I work). When I try to redeem an offer, it gives me a code number, but then I have to leave that screen to create an order. So I have to write down the code to use, and when I enter the code, the app doesn't recognize it. So it's useless. It should just take you to the order screen and automatically fill in that code.
Before the update this was a great app. The updated version is unusable. When I try to order, the app demands that I login in to something called a "loyalty app" when I am already logged into the El Pollo Loco app. And then gives you no way to login to this loyalty app. What the heck is a loyalty app? Uninstalling.
This is a horrible app. I just downloaded it redeem the "free entree" I hit redeem it went away. Just opened it again to purchase my food and the code said unable to use multiple times. I never even used it. The cashier looked confused and said they don't know how to use it. I'm deleted this app.
Easy to use app As soon as I purchased my food I asked the chasier how do I get my points easy if give me the number you put on the app you'll receive your point's and little do you know I got every point plus a free entree
- Updated QR code to allow earning points by scanning the QR code at the POS.
- Minor Improvements in ordering flow, there will be a confirmation screen when the order is placed successfully.