El Pollo Loco - Loco Rewards

El Pollo Loco Developers

About this app

Delicious Rewards. Juicy Benefits.

Join Loco Rewards and earn points every time you order El Pollo Loco in the app, on our website, or in a restaurant. Then redeem your points for a feast of rewards.

The best deals are in the app! Get personalized offers, birthday rewards and exclusive access to new menu items and experiences. Plus, use special app features to order ahead, save your favorites, pay from your phone, and redeem points for free food.

Download the app and start eating today.

Ratings and reviews

As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.

UPDATE: FINALLY, after about 6 months, was assisted with getting my account to work again, BUT, I had a gift card balance of around $23 on my account that disappeared. I was told i "used" it in 2023 (absolutely no way I could confirm this) and the balance didn't update. Find this hard to belive since I typically order a "bowl" for $5, so there would have been no way for me to have used the entire amount at that time.

Absolute garbage app – completely broken This is hands down the worst app I have ever encountered. It is completely impossible to log in. It doesn't matter what email address or phone number you use—it simply will not work. I’ve tried creating brand new accounts and using multiple different phone numbers and family member sign-ins, but the app won't log me in. To make matters worse, their support page is totally broken, so you can’t even submit a help request.

What’s new

We’re fine-tuning our grills and adding new ingredients to bring you an even better Loco Rewards experience