Good functionality and is better customer experience than direct calls actually. If there was more detailed information of the drug on the selection list it would improve the app. I have two scripts of the same named drug just different strengths and dosing so that differential is not apparent on the first selection page. The info is shown after you make a selection so its not the end of the world, but that change would make your initial selection more in line with expectations online shopping.
43 people found this review helpful
Very good app. No bells and whistles, but not many needed. Intuitive and the experience is easy to follow. Only real suggestion is when an invoice appears unexpectedly, have some basic explanation of origin of charge. I paid it, but not really sure what the charge was, based on being told I had a $0.00 co-pay on all orders.
44 people found this review helpful
Difficult to use app, adds no additional value to service. I shows me as having multiple accounts, which is not true, so I always have to guess which is the current, active account. (I have no idea why it shows multiple accounts since I am new to Accredo.) It is easy to order refills but I see nothing a specialty pharmacy accomplishes other than adding middlemen to suck up more money.
9 people found this review helpful