Aetna Better Health - Medicaid

3.4
557 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services.

As an Aetna Better Health Medicaid member, you may use the app to:
• Find or change your provider
• View your medical and prescription claims
• View your current medications
o View your benefits
o Set up a new account which may be used for both mobile and web
• Connect with the health plan through your secure inbox to:
o Request an ID card
o Request a change in PCP

One more of your Aetna Better Health benefits - now available as a mobile app!

NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.
Updated on
Jun 6, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
529 reviews
Debra Wise
April 23, 2025
I have had problems with the app from the beginning, but they called me right away to ask about my difficulties and were concerned about fixing the problems..... Since then, I don't see any changes in the app... I can read the content, but there isn't anywhere you can search for something, it's not interactive.....and no where to schedule a ride to doctor appointment.. I like the insurance, but not the app.
3 people found this review helpful
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Aetna Inc
May 2, 2025
Thank you for your feedback and suggestion. Please contact Member Services for any additional assistance you may need. Sincerely, your Aetna Customer Service Team.
Bruce Woods
January 14, 2025
This app has a unique security feature. Even if you use the correct user name and password, it my not allow access. Tried several times using correct info. Then I called 800 customer service and got a guy who tried but could not fix issue. Next rep. sent me to the website - a wild goose chase. I finally got some email help from them. During the conversations, I had to battle heavy accents and noisy phone lines. I ended up getting erased and had to re-register. Grrrr!
6 people found this review helpful
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Aetna Inc
January 17, 2025
Thank you for your feedback. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having.
Andrew J
June 22, 2022
Terrible app. To search for provider, drop down of zip text is too small, constantly fat finger a different one. Nix the list, I can type 5 digits. Specialty drop down text also too small. Search times out with cryptic message, then the provider drop down preselects all top level specialties, can't unselected. Can't unselect multiple specialties either. Must force shutdown app. No way to filter distance. FWIW customer service is top notch.
35 people found this review helpful
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Aetna Inc
June 23, 2022
Hi Andrew, thank you for telling us about this issue. We are always working to improve our app, so we appreciate your feedback! If you’re still having trouble, please don’t hesitate to contact Member Services, and a member of our team will help you out right away. Sincerely, Aetna Customer Service.

What’s new

1. Minor Bug Fixes