If you pick a username while registering that is already taken you will have to restart the registration process from scratch. The provider finder does not let you skip to a particular page, you have to go forward one page at a time. There is no option to stay logged in. When the app has a problem (which is frequent) it will log you out.
Whoever created this app needs to give Aetna a refund. Such poor execution and UI, it's a shame. Constant crashes, error messages and blank screens are only the beginning of this train wreck of an app. I have the Samsung Galaxy S8+, and this is thge ONLY app out of the 189 I have that doesn't work. All the others run flawlessly. I got so frustrated that I went to my desktop to complete my business on the web site, and that crashed as well and completely froze my entire computer. Can you say PISSED? When both the app and the web site are useless, it's time for some serious restructuring at this company. I can't wait for open enrollment so that I can take my business elsewhere. Way to go Aetna. You get 1st Prize for the most useless app on the planet !!!
Aetna mobile does not work, after login you can't do anything (timeouts). This one, I can't even log in. Android 7.1.1, OnePlus 5
Login fails with no error message.
1 Star - Doesn't appear to have a place for NJ members to register...
This is a test
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