Aetna Better Health - Medicaid

430 reviews
Content rating
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About this app

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services.

As an Aetna Better Health Medicaid member, you may use the app to:
• Find or change your provider
• View your medical and prescription claims
• View your current medications
o View your benefits
o Set up a new account which may be used for both mobile and web
• Connect with the health plan through your secure inbox to:
o Request an ID card
o Request a change in PCP

One more of your Aetna Better Health benefits - now available as a mobile app!

NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.
Updated on
Jun 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

406 reviews
A Google user
May 25, 2019
it is nice that Aetna Better Health roboresponds that they are working on it, but it's the end of May and I look back at reviews and reviewers clear back to NOV 2018 are commenting the exact same thing that I am having problems with SIX MONTHS later! it crashes immediately upon trying the app. I have to reinstall it after uninstalling it in order to use the app. Also, I have noticed finding providers is difficult, and after going thru all of the steps, No Providers Found. FRUSTRATING!
50 people found this review helpful
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Aetna Inc
July 3, 2019
Thank you for your patience while we have worked through improvements to our app. If you continue to encounter trouble, please contact Member Services with details.
Andrew J
June 22, 2022
Terrible app. To search for provider, drop down of zip text is too small, constantly fat finger a different one. Nix the list, I can type 5 digits. Specialty drop down text also too small. Search times out with cryptic message, then the provider drop down preselects all top level specialties, can't unselected. Can't unselect multiple specialties either. Must force shutdown app. No way to filter distance. FWIW customer service is top notch.
19 people found this review helpful
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Aetna Inc
June 23, 2022
Hi Andrew, thank you for telling us about this issue. We are always working to improve our app, so we appreciate your feedback! If you’re still having trouble, please don’t hesitate to contact Member Services, and a member of our team will help you out right away. Sincerely, Aetna Customer Service.
Cynthia “V” Redacted