Aetna Better Health - Medicaid

345 reviews
Content rating
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About this app

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services.

As an Aetna Better Health Medicaid member, you may use the app to:
• Find or change your provider
• View your medical and prescription claims
• View your current medications
o View your benefits
o Set up a new account which may be used for both mobile and web
• Connect with the health plan through your secure inbox to:
o Request an ID card
o Request a change in PCP

One more of your Aetna Better Health benefits - now available as a mobile app!

NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.
Updated on
Apr 21, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

322 reviews
April 4, 2022
Still works about the same after the update. It's still a little tricky to get the login page to load and successfully login and move forward to menu options. You may have to force stop the app and try more than once. But once you're in, it's alright. It still won't load the Health Tools pages but at least I can check my claims and search for a provider. The regular website hasn't worked in years so I'm grateful to have this option. It would be even better if I could check my Health Rewards.
26 people found this review helpful
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Aetna Inc
April 6, 2022
Thank you for your feedback. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having.
Kendall Brien
February 17, 2023
Everything seems to work fine except the Find a Provider feature. It just keeps loading a blank page.
5 people found this review helpful
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Aetna Inc
February 22, 2023
Hi Kendall, thank you for flagging this issue! Please try again and if you’re still having problems, Member Services is available 24/7 to assist. Sincerely, your Aetna Customer Service Team.
A Google user
May 25, 2019
it is nice that Aetna Better Health roboresponds that they are working on it, but it's the end of May and I look back at reviews and reviewers clear back to NOV 2018 are commenting the exact same thing that I am having problems with SIX MONTHS later! it crashes immediately upon trying the app. I have to reinstall it after uninstalling it in order to use the app. Also, I have noticed finding providers is difficult, and after going thru all of the steps, No Providers Found. FRUSTRATING!
27 people found this review helpful
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Aetna Inc
July 3, 2019
Thank you for your patience while we have worked through improvements to our app. If you continue to encounter trouble, please contact Member Services with details.

What's new

1. Major enhancements
2. Minor bug fixes.