Just installed this a few days ago. So far I'm liking it. I really wish that I could customize the notification sound. Ring, please work on a fix for this issue as I see many people have the same request! I have a Ring Doorbell Pro, as well as an Original Ring Doorbell. Both bought and installed within the last 2 weeks. *update Jan 19, 2018* After an app update there are now different notification sounds that you can choose from. No option for a custom sound, but there are a few different sounds that you can choose. You can also have a different sound for a "Ring" event and a "motion" event.
After updating to this apps. It's screwed up everything. Live view barely work. And it keep saying some one at the door even though no ring ring of motion was activated. I used one of my Android smartphone as stand alone monitor. Before every time someone ring or activated the motion it would automatically bring up the live view. Now it doesn't do that anymore, I only get a notification. And the tones doesn't work. I also reinstalled the app no luck. Can I downgrade?
It doesn't work well on Pixel 2 anymore. Sound notification doesn't work at all, only vibration. There is a 30 second delay between someone at the door pressing a button and me receiving notification (vibration). What's the point. Buy yourself an ordinary door bell and a cheap IP camera. You would be better off that way.
The products are great! I tried the DB2. No good. Does not work well in cold weather. Sent back and bought the Pro version. Much better. The app has been greatly improved. The latest update added the ability to manage the ring tones. I know customers are really never happy, so I'll ask for one more thing. Now that we can assign ring tones, how about allowing 3rd party ringtones? This app does need a simple on off switch to turn off or disable a device without uninstalling. You can stop notifications but it still records.
This used to work perfectly with my android pixel but has suddenly started to delay the notifications that I receive. It can be 10+minutes before I receive a notification that there is someone at the door. However, it works perfectly for iPhone. Sort it out Ring! This used to be excellent but sadly no longer. Btw we have a very fast WiFi speed. 17/01/18 update: customer services contacted me after posting this review (thanks to Alan, neighbor advocate and Mary-Nell) and I've had excellent service from them in troubleshooting my problem. I'm pleased to say that my app now works perfectly and hence have amended my review to 5 *
Most video's absolutely worthless. Majority of the time video freezes. Waste of money. Revised my previous review to 1 star. Wish I could give it zero stars. Warning! Warning! Don't waste your money.
App Alert Tones
Now you can choose distinct alert sounds for each of your Ring devices. You'll know what's happening and where, without looking at your phone.
Motion Snooze & Chime Snooze
Like a snooze button, Motion Snooze & Chime Snooze let you disable Motion Alerts and Chime sounds for a set period of time.
We love hearing from customers and are always working to improve the Ring app. As always, feel free to send feedback to email@example.com.